Wild Casino - Igrač ne može da obavi telefonski poziv.

I have made a deposit with this casino, get a winning of 110 USD but they canceled and refused to pay me because as they say i have to call them to finish the process, how it's up to me to call them by phone (they don't accept or want any other call method, whatsapp or Telegram that will work for sure) they gives me a fake number or that does not work, they never reply to my calls ( i have do more than 20 times) i just lose money in every call that close after 30 secondes without any reply of course... They don't want understand that i have do my best and that it's not up to me to call them from first, this is an UNFAIR trick to never finish the withdrawal process, they also refused to refund me my deposit. I have send them documents to verify my account but they insist to the call that of course will never be done!!!

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear amidad014,

Thank you for submitting your complaint. I’m very sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention.

• Do I understand correctly that the phone call is supposed to be a part of the verification process?
• Which documents have you already submitted, and when did you send the most recent one?
• Has the casino approved all the documents you provided?

We hope to resolve this matter quickly. Thank you in advance for your reply and cooperation.

Best regards,

Kristina