Ja sam iz UK i imam jaku istoriju problematičnog kockanja. Preduzeo sam mere da se zaštitim u vidu blokova za kockanje Gamstop, kreditnih i debitnih kartica, imao sam savete i psihologa koji su mi pomogli da prođem ove korake. Išlo je dobro, do 26.10.2024. i u ranjivom trenutku sam se prijavio u Prive Casino.
Problem je u tome što nisam mogao da se registrujem iz Velike Britanije jer igrači iz UK nisu dozvoljeni. Nisam koristio nikakav oblik VPN-a da zaobiđem ograničenja i verujem da oni imaju odgovornost da spreče stanovnike Ujedinjenog Kraljevstva da se registruju na osnovu geografskih lokacija i IP adresa, i verujem da su toga dobro svesni. Moj lični dokument je u potpunosti verifikovan 29. oktobra 2024. Iako njihovi uslovi i odredbe glase:
Pravni zahtevi:
3.1.2. Nije vam dozvoljeno da se registrujete na veb lokaciji i koristite naše usluge ako ste stanovnik ili pristupate veb stranici iz SAD, Holandije, Francuske, Ujedinjenog Kraljevstva, Australije, Kipra, Španije, Austrije, Komorskih ostrva, Nemačke, Holandske Zapadne Indije (Aruba, Bonaire, Saba, Statia, St Martin i Curacao), sve zemlje sa crne liste FATF-a (kao što su Iran, Severna Koreja itd.) i zemlje pod sankcijama, bilo koja druga jurisdikcija da je Centralna vlada Kurasa.
Uspeo sam da uložim preko 25.000 evra za nekoliko dana, stvorio sam sebi ekstremne finansijske probleme, stavljajući svoje lične i poslovne račune u prekoračenje, a moje kreditne kartice su skoro istekle. Transakcije su bile prerušene u 'knjige' ili 'kurirske usluge' itd. tako da su bile pogrešno kodirane i nisu ih zaustavili moji kockarski blokovi.
Nisu bili moji čekovi na mojoj lokaciji ili finansiranju. Što nisam mogao da priuštim. Povećao sam lični zajam da pokušam da pomognem, ali još uvek finansijski na problematičnom mestu.
Deponovanje 20.000 evra u tako kratkom vremenskom roku je valjan razlog za traženje dokaza o prihodu ili izvoru bogatstva, što oni ne rade.
Zamolio sam kazino da razmotri vraćanje depozita na osnovu kršenja njihovih uslova ili čak gesta dobre volje, ali bezuspešno.
Predložio sam da pošaljem lekarsko uverenje/papir da dokažem svoj poremećaj kockanja i da se odlučim za razuman povraćaj mojih neto depozita.
Smatram da je nepravedno kao građaninu Velike Britanije da mu se dozvoli da se prijavi u kazino, da bude verifikovan i da izgubi ovu količinu novca kada su problemi sa mentalnim zdravljem skočili i u ranjivom trenutku izgubio novac i jurio te gubitke. NAROČITO kada njihov kazino NE prihvata igrače iz Velike Britanije, nisu trebali da me verifikuju, nisu ni trebali dozvoliti da se moja geolokacija pridruži, a svakako su trebali da provere moj dokaz o prihodima ili sredstvima.
Kazino me je učinio VIP i izjavio da će me nagraditi ako uložim više bonusa, što sam i uradio jer sam očajnički želeo da vratim novac.
Ja sam na veoma niskom nivou i osećam da život skoro da nije vredan toga. Molim vas za pomoć u ovoj situaciji.
Pozdrav
I am from the UK and have a strong history of problem gambling. I have taken measure to protect myself in the form of Gamstop, credit card and debit card gambling blocks, I have had councelling and a psychologist help me through these steps. It has been going well, until 26/10/2024 and in a vulnerable moment I signed up to Prive Casino.
The issue at hand is that I should not have been able to register from the UK in the first place as UK players are not allowed. I did not use any form of VPN to bypass restrictions and believe they have the responsibility to prevent UK residents from registering based on geographical locations and IP addresses, and I trust they well aware of this. My ID was fully verified on Oct 29th 2024. Even though their terms and condition state:
Legal Requirements:
3.1.2. You are not allowed to register on the Website and use our services if you are a resident of, or accessing the Website from, USA, Netherlands, France, United Kingdom, Australia, Cyprus, Spain, Austria, Comoros, Germany, Dutch West Indies (Aruba, Bonaire, Saba, Statia, St Martin and Curacao), all FATF Blacklisted countries (such as Iran, North Korea etc.) and sanctioned countries, any other jurisdiction that the Central Government of Curaçao.
I was able to deposit over 25,000 Euros in a matter of days, created extreme financial problems for myself, putting my personal and business accounts in overdrawn, and my credit cards nearly maxed out. The transactions were disguised as 'books' or 'courier services' etc so were miscoded and not stopped by my gambling blocks.
No checks were my on my location or my funding. Which I could not afford. I have increased a personal loan to try and help but still financially at a problematic place.
Depositing €20,000 within such a short time frame is a valid reason to request proof of income or source of wealth, which they not do.
I have asked the casino to consider refunding the deposits based on breaking their own terms and conditions or even a gesture of goodwill but to no avail.
I have suggested sending a medical certificate/paper to prove my gambling disorder and opt for a reasonable refund of my net deposits.
I feel it is unfair as a UK citizen to be allowed to sign up to a casino, be verified and allowed to lose this amount of money when mental health issues have taken a dive and in a vulnerable moment lost money and chased those losses. ESPECIALLY when their casino DOES NOT accept UK Players they should not have verified me, they should not even have allowed my geo-location to join up, and they should have certainly check my proof of income or funds.
The casino made me a VIP and stated if I deposit more they would reward me with more bonuses which I did because I was desperate to win money back.
I am at a very low point and feel life almost isn't worth it I am asking please for some help in this situation.
Regards
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