Dragi rabek27,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaše negativno iskustvo sa Kbet kazinom. Dozvolite mi da vam postavim nekoliko pitanja da razjasnim situaciju.
Možete li da navedete da li je ovo prvi put da ste otvorili nalog u ovom kazinu?
Da li ste dostavili sve tačne lične podatke prilikom registracije? Da li ste uneli iste lične podatke u svoj kazino nalog kao na svojim identifikacionim dokumentima?
Molimo vas da mi prosledite mejlove koje ste dobili od kazina nakon verifikacije, kao i zatvaranje naloga na veronika.l@casino.guru .
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Srdačan pozdrav
Veronika
Dear rabek27,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Qbet Casino. Please allow me to ask you a few questions to clarify the situation.
Could you please specify if this was the first time you created an account in this casino?
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Please forward me the emails you received from the casino after verification as well as the account closure at veronika.l@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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