Imao sam povlačenje na čekanju, napravio sam depozit od 100 dolara i izabrao bonus od 50% podudaranja i besplatnih okretaja.
Nisam dobio bonus. Mislio sam da je greška, pa sam to ponovio. Još uvek nema bonusa.
Kontaktirao sam live chat. Rečeno mi je da će bonusi biti isplaćeni nakon obrade mog povlačenja i da se ne mogu dodati dok se povlačenja obrađuju.
Napravio sam još nekoliko depozita dok sam čekao svoj bonus. Ukupno $700 preko 7 depozita od $100. Svaki put, bonus je izabran iz menija mog naloga.
Ponovo sam kontaktirao podršku i rečeno mi je isto.
Nisam se čuo sa njima nedelju dana. Kontaktirao sam ih i rečeno mi je da je žalba zatvorena i da je moje povlačenje završeno. Ovaj put mi je agent za podršku rekao da prilikom obrade povlačenja depoziti ne ispunjavaju uslove za bonuse. Za razliku od njegovih kolega.
Ne bih nastavio sa deponovanjem da me dvoje njihovih kolega nisu doveli u zabludu.
priloženi dnevniki razgovora o bonusima.
I had a pending withdrawal, and made a deposit of $100 and selected the bonus of 50% match and free spins.
I did not receive the bonus. I thought it was a glitch, so I did it again. Still no bonus.
I contacted live chat. I was told that the bonuses will be paid after my withdrawal was processed, and cannot be added on while withdrawals are processing.
I made several more deposits, while waiting for my bonus. A total of $700 over 7 deposits of $100. Each time, the bonus was selected from my account menu.
I contacted support again, and was told the same thing.
I did not hear from them for a week. I contacted them, and was told complaint was closed and my withdrawal was complete. This time the support agent told me that when a withdrawal processing, deposits aren’t eligible for bonuses. Contrary to his colleagues.
I wouldn’t have continued depositing if 2 of their colleagues hadn’t misled me.
attached logs of conversations about bonuses.
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