Hvala vam na ažuriranju, dawidjason.
Možete li mi, molim vas, detaljno objasniti trenutnu situaciju?
Sporni iznos je postavljen na 500 € (odobreno povlačenje?), ali su postojala i druga 2 povlačenja na čekanju, kao što ste tvrdili gore.
Koliki je iznos koji ostaje na kazino računu? Koliki je iznos povlačenja na čekanju? Da li je neko od povlačenja odbijeno u međuvremenu? Ako da, koji iznos je vraćen na vaš kazino račun i šta je još u isplatama na čekanju? Šta je "izgubljeno"?
Trebat će mi svi detalji da nastavim sa slučajem.
Thank you for the update, dawidjason.
Could you please explain to me the current situation in detail?
The disputed amount was set to €500 (approved withdrawal?), but there were also other 2 pending withdrawals, as you claimed above.
What is the amount that remains in the casino account? What is the amount of pending withdrawals? Were any of the withdrawals denied in the meantime? If yes, what amount was returned back to your casino account and what is still in the pending withdrawals? What is "lost"?
I will need all the details to proceed with the case.
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