Dragi laksh135,
Hvala vam puno što ste podneli žalbu.
Da biste nam pomogli da bolje razumemo i pomognemo u vašem slučaju, možete li nam dati neke dodatne informacije?
- Možete li pojasniti da li ste primili bilo kakvu poruku od Rajbeta koja navodi dokaze koje su koristili da bi utvrdili da imate više naloga?
- Da li ste ranije pokušali da verifikujete svoj nalog pre ovog incidenta ili ste se prvi put susreli sa ovim zahtevom?
- Možete li nam reći koje ste igre igrali? Iz vaše poruke zvuči kao da ste se kladili na sport, ali ako je bilo drugih igara, obavestite nas.
- Ako je moguće, možete li da podelite neke relevantne snimke ekrana ili poruke od Rajbetove korisničke službe u vezi sa njihovom odlukom da zabrani vaš nalog? Moja adresa e-pošte je petronela.k@casino.guru .
Vaša saradnja u pružanju ovih detalja će nam pomoći da istražimo i radimo na rešavanju.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće.
Hvala unapred na odgovoru.
Srdačan pozdrav,
Petronela
Dear laksh135,
Thank you very much for submitting your complaint.
To help us better understand and assist with your case, could you please provide some additional information?
- Could you clarify if you have received any communication from Rajbet that specifies the evidence they used to determine that you have multiple accounts?
- Have you previously attempted any verification of your account before this incident, or was this your first time encountering the requirement?
- Could you let us know which games you were playing? From your message, it sounds like you placed a sports bet, but if there were other games involved, please let us know.
- If possible, could you share any relevant screenshots or messages from Rajbet’s customer service regarding their decision to ban your account? My email address is petronela.k@casino.guru.
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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