Dragi Peter,
Hvala vam što ste se obratili u vezi sa žalbom eliseekimenii39. Nakon sprovođenja detaljne istrage, utvrdili smo da je nalog igrača zatvoren zbog jasnih kršenja RakeBit-ovih odredbi i uslova, posebno zabrane kreiranja više naloga.
Naši uslovi eksplicitno navode da se otvaranje dva ili više naloga smatra lažnim ponašanjem i osnovom za suspenziju naloga. Ovo pravilo je na snazi da bi se sprečile bilo kakve nepravedne prednosti, potencijalni dosluh ili zloupotreba promotivnih ponuda, obezbeđujući fer i bezbedno okruženje za igre za sve korisnike. Tokom naše istrage, bilo je očigledno da je igrač učestvovao u takvim zabranjenim aktivnostima i ove radnje su predstavljale značajno kršenje naše politike.
Pored toga, korišćenje više naloga povećava mogućnost dosluha sa drugim korisnicima, što je kršenje koje se shvata veoma ozbiljno. Kao što je navedeno u našim uslovima, ova ponašanja nam omogućavaju da otkažemo račune, obustavimo isplate i, gde je potrebno, prijavimo takve radnje regulatornim organima.
U skladu sa ovim smernicama, nalog korisnika eliseekimenii39 je trajno zatvoren. Iako razumemo nezadovoljstvo igrača ovim ishodom, odluka je doneta nakon sveobuhvatnog pregleda od strane našeg odeljenja za borbu protiv prevara, obezbeđujući da su preduzete mere opravdane i neophodne za održavanje pravednosti na našoj platformi.
Takođe moramo da razjasnimo da se račun ne može ponovo otvoriti ni pod kojim okolnostima, pošto su uočeni prekršaji bili značajni i namerni. RakeBit je posvećen sprovođenju svojih politika kako bi osigurao bezbedno i pouzdano okruženje za igre.
Ukoliko su vam potrebni dodatni detalji ili dokazi za pomoć u rešavanju ovog pitanja, dostupni smo da direktno pružimo dodatne informacije.
Hvala vam na razumevanju i kontinuiranoj saradnji.
Srdačan pozdrav,
Elon
Predstavnik RakeBit kazina
Dear Peter,
Thank you for reaching out regarding the elyseekimenyi39’s complaint. After conducting a thorough investigation, we determined that the player’s account was closed due to clear violations of RakeBit’s Terms and Conditions, particularly the prohibition on creating multiple accounts.
Our terms explicitly state that creating two or more accounts is considered fraudulent behavior and grounds for account suspension. This rule is in place to prevent any unfair advantages, potential collusion, or abuse of promotional offers, ensuring a fair and secure gaming environment for all users. During our investigation, it was evident that the player had engaged in such prohibited activities, and these actions constituted a significant breach of our policies.
Additionally, operating multiple accounts raises the possibility of collusion with other users, a violation that is taken very seriously. As outlined in our terms, these behaviors allow us to cancel accounts, suspend payouts, and, where necessary, report such actions to regulatory authorities.
Following these policies, elyseekimenyi39’s account was permanently closed. While we understand the player’s dissatisfaction with this outcome, the decision was made following a comprehensive review by our anti-fraud department, ensuring that the measures taken were both justified and necessary to maintain fairness on our platform.
We must also clarify that the account cannot be reopened under any circumstances, as the violations observed were significant and deliberate. RakeBit is committed to enforcing its policies to ensure a secure and trustworthy gaming environment.
Should you require further details or evidence to assist in addressing this matter, we are available to provide additional information directly.
Thank you for your understanding and ongoing cooperation.
Best regards,
Elon
Representative of RakeBit Casino
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