Dear Sjarbelo,

Thank you for bringing this matter to our attention, and we apologize for any confusion you've experienced regarding the deposit bonus. We understand that receiving the promised bonus is an important part of your gaming experience, and we want to clarify the situation.

To better assist you, we need to review the specifics of your account and the terms and conditions associated with the bonus offer you mentioned. Please provide us with your casino account email so that we can investigate this issue thoroughly and ensure that you receive the bonus you were promised.

Our goal is to provide a fair and transparent gaming environment for all our players, and we take your feedback seriously. If there was any misunderstanding or error in the bonus application, we are committed to rectifying it promptly to ensure you have a positive gaming experience with us.

We appreciate your patience and cooperation as we work to resolve this matter to your satisfaction. Rest assured, we value your business and are dedicated to providing you with the best possible gaming experience.

Once again, please provide us with your account information so that we can assist you further.

Sincerely,
SG Casino Customer Support