Dear Nhayw090,

We understand your frustration regarding the account closure process. The verification step is a mandatory security measure to ensure that all requests are genuine and to protect our users from potential fraudulent activities. This process helps us confirm that the request is indeed coming from the account owner and not an unauthorized party.

However, we acknowledge that this procedure can be perceived as cumbersome, especially when trying to close your account. Our intention is never to make the process difficult, but rather to safeguard our users' information.

We assure you that your personal data is handled with the utmost care and in accordance with our privacy policy. We do not use this process to collect personal data unnecessarily; it is purely for security and compliance purposes.

Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail support@winstoria.com
We are always happy to help you.