Osvojio sam 20-30 dolara na moj depozit, ali su ipak odlučili da odugovlače verifikaciju.
Morao sam da uložim žalbu Curacao eGaming-u („CEG"), koji se složio da sam dao dovoljno dokumenata za verifikaciju i obavezao kazino da plati moj iznos.
Na kraju sam dobio svoj novac, ali mi je trebalo dva meseca.
upd:
Vaš proces verifikacije je loš.
Dobro je što Curacao eGaming razume kako verifikacija treba da se odvija.
I won $20-30 on top of my deposit, but they still decided to drag out the verification.
I had to file a complaint with Curaçao eGaming ("CEG"), who agreed that I had provided enough documents for verification and obligated the casino to pay my balance.
I ended up getting my money, but it took two months.
upd:
Your verification process is poor.
It's good that Curaçao eGaming understands how verification should take place.
Dragi roku,
Naš KIC proces se primenjuje radi bezbednosti i sigurnosti naše platforme, kao i naših igrača. Ovo je u skladu sa našim Uslovima i odredbama u kojima se navodi:
"8.9 Zadržavamo pravo da potvrdimo vaše ime i adresu poštom ili na drugi način. Možemo, po našem nahođenju, da preduzmemo dodatne bezbednosne provere za bilo koju informaciju koju pružite. Prihvatanjem ovih Uslova i odredbi, dozvoljavate nam pristup, korišćenje , obrađuju i čuvaju rezultate bilo koje provere identifikacije ili provera."
Uvek osiguravamo da se pregledi urade što je pre moguće. Međutim, blagovremena obrada zavisi od vaše saradnje i brzog podnošenja potrebnih dokumenata.
Dear roku,
Our KYC process is implemented for the safety and security of our platform as well as our players. This is in accordance with our Terms and Conditions which states:
"8.9 We reserve the right to confirm your name and address by post or otherwise. We may, at our discretion, undertake additional security checks for any information that you provide. By agreeing to these Terms and Conditions, you allow us to access, use, process and store the results of any identification verification or checks."
We always ensure that reviews are done as soon as possible. However, the timely processing depends upon your cooperation and prompt submission of the required documents.