Najgori kazino ikada. Prvo sam imao problem sa ulogom depozita (bez bonusa) Rekli su da je 1Ks, ali to nije tačno. Uradio nekoliko depozita i svi su bili oko 3Ks opklade. Suočio sam ih sa svojim poslednjim depozitom koji je bio 100€ i imao sam lepu pobedu i hteo sam da povučem, ali opklada je rekla da nije moguća i morao sam da igram za 130€ više (a već sam igrao neko vreme) tako da je sasvim sigurno ne 1Ks. Nakon toga mi više nisu odgovarali na mejlove. Dakle, tako se ophode prema kupcima. Zato sam ih zamolio da izbrišu moj nalog. Takođe nema odgovora pa sam pitao u ćaskanju uživo. Bio je prilično težak zadatak da se moj nalog izbriše.
Nažalost, zaboravio sam da imam jedno povlačenje na čekanju. Bio je to pre nekoliko dana i još nisam dobio ništa na moj bankovni račun. E-poruke na koje ne odgovaraju, pa ću sačekati još malo i ako ne dobijem novac onda ću početi da se žalim.
Skoro sam zaboravio... ovo je bilo moje prvo iskustvo sa podrškom. Pitao sam ih kako da se verifikuju jer nije bilo stranice za učitavanje dokumenata. Ovo je bio odgovor koji sam dobio:
„Nema potrebe da igrate i uplaćujete depozite na našem sajtu. Dok podnosite zahtev za izvođenje, sistem može ponuditi verifikaciju ako je potrebno."
Veoma čudan odgovor ;-(
ažuriranje; nakon tog prvog podizanja postali su mnogo brži, većina na mom bankovnom računu za 1 dan.
Podrška je i dalje užasna
Worst casino ever. First i had a problem with the wager of the deposit (no bonus) They stated it is 1X but thats not true. Did several deposits and they were all about 3X wager. I confronted them with my last deposit that was €100 and i had a nice win and wanted to make a withdraw but wager said not possible and had to play for €130 more (and i was playing already for a while) so its most definitely not 1X. After that they didn't respond anymore on my emails. So thats how they treat customers. So i asked them to delete my account. Also no answer so i asked in live chat. It was quite a task to get my account deleted.
Unfortunately i forgot i had one withdraw pending. Its a couple of days ago and didn't received nothing yet in my bank account. Emails they don't respond to so i will wait a little bit more and if i don't get my money then i will start a complain.
Almost forgot... this was my first experience with support. I asked them how to get verified because there was no page to upload documents. This was the answer i got:
"There is no need to play and make deposits on our site. As you make a derivation request, the system may offer verification if necessary."
Very strange answer ;-(
update; after that first withdraw they became much quicker, most of them in my bank account in 1 day.
Support still is terrible
