Hello there !

Thank you for taking the time to share your feedback with us.

We sincerely apologize for any inconvenience you experienced during your deposit process. We understand that a smooth and efficient transaction process is crucial for an enjoyable gaming experience, and we regret that we fell short of your expectations in this regard.

If you have any specific details about the problems you faced or if there's anything else you would like to share, please feel free to reach out to our customer support team. We are here to assist you and ensure that your concerns are addressed thoroughly.

Once again, we apologize for any inconvenience, and we appreciate your understanding as we strive to provide a better and more seamless gaming experience for all our users.

Kind regards,
JackTop Casino.

Hello there,

We apologize for the issues you experienced while using our casino.

Please allow us to clarify the situation. Firstly, there may be occasional delays in the deposit crediting process due to the time required for funds to be transferred from your payment method to the casino account.
Secondly, unfortunately, our system does not allow for bonuses to be cancelled, and we understand this may have been an inconvenience for you.
Lastly, we would like to mention that the 10 EUR in your balance equates to 50 free spins with a bet of 0.2 EUR, which can only be played in specific games that offer free spins.

We understand that these circumstances may have caused you frustration and we apologize for any inconvenience they may have caused. We value our customers and want to ensure that everyone has a positive experience with our casino. If there is anything else we can do to assist you, please do not hesitate to let us know.

Sincerely,
FgFox Casino