Dobio sam e-mail sa bonusom na depozit od 400%, a kada sam dobio bonus tako što sam uplatio oko 5 dolara i igrao, dobio sam veliki dobitak od oko 2000 dolara pre nego što sam iskoristio deponovani iznos. Posle toga sam igrao dok nisam pomislio da sam prevrnuo, podigao oko 500 dolara sa preostalog bilansa i podneo razne dokumente. Čekao sam oko nedelju dana i nisam ništa čuo, pa sam se raspitao putem ćaskanja.
Odgovor da sačekate e-poštu.
Odmah nakon toga stigao je mejl i maksimalni iznos za povlačenje je bio oko 200 dolara, tako da je zahtev za povlačenje smanjen na maksimalan iznos za povlačenje i stanje je postalo 0.
Kada sam video bonus e-poštu, sigurno je pisalo da je maksimalni iznos povlačenja iz bonusa oko 200 dolara.
Međutim, ovaj put je to bio dobitak pre nego što sam počeo da koristim svoj bonus saldo.
Takođe, kada sam se raspitivao putem ćaskanja, kada sam dobio bonus na depozit, maksimalni iznos povlačenja sa depozita + bonusa je bio oko 200 dolara.
Uprkos činjenici da su „ravnoteža stvarnog novca" i „bonus balans" odvojeno navedeni na stranici računa, maksimalni iznos gotovine se primenjuje na depozit koji prima bonus, uključujući iznos stvarnog novca. To je ono što to znači.
I nije napisano u terminima „kada se primenjuje maksimalni iznos gotovine".
U svakom slučaju, pošto je dobitni novac oko 5 dolara, odustaću da nisam razumeo uslove bonusa ovog kazina za smanjenje iznosa zahteva za povlačenje i konfiskaciju preostalog bilansa. Međutim, zahtev za klađenje 55 ili 60 puta je težak, a s obzirom na ograničenje povlačenja, mislim da je to prilično nepovoljan ugovor. Spas je to što nije bila velika suma depozita.
Što se tiče 200 dolara koje sada tražim, čak i ako bude potrebno neko vreme, samo se nadam da će sigurno stići do fioke.
Što se tiče podrške, osećam da odgovor na ćaskanje u suštini nema reči, verovatno zato što nije kompatibilan sa japanskim ćaskanjem.
Tako sam se osećao, pa kada sam dao ocenu ćaskanja 1 zvezdicu, u sledećem ćaskanju mi je rečeno: 'Ne zaboravite da mi date ocenu od 5 zvezdica.'
Mislim da je to linija koja se oseća prilično neprijatno ako je japanska prepiska.
Osećam da je imejl relativno ljubazan.
Kao što je gore pomenuto, povlačenje je veoma sporo. Ne znam koliko bih dugo čekao da vas ovog puta nisam kontaktirao. Pokušaću ponovo da vas kontaktiram i ovaj put kada neko vreme ne bude vesti.
Problemi se često javljaju u sistemima sajtova kazina. U svakom slučaju, postoji mnogo grešaka pri učitavanju od zamrzavanja svake igre u zavisnosti od doba dana. Čini se da nema razlike u zavisnosti od naslova igre ili provajdera.
Nije me posebno briga jer nema mnogo dobitaka koji su uhvaćeni u dnevni iznos i ograničenje broja pobeda, ali maksimalni iznos povlačenja za svaki bonus je relativno nizak. Ne vidim mnogo kazina sa ograničenjima povlačenja, posebno za bonuse na depozit.
I got a 400% deposit bonus email, and when I got the bonus by depositing about $5 and played, I got a big win of about $2000 before using up the deposited amount. After that, I played until I thought I had rolled over, withdrew about $500 from the remaining balance, and submitted various documents. I waited for about a week and didn't hear anything, so I made an inquiry via chat.
A reply to wait for an email.
Immediately after that, an email came and the maximum withdrawal amount was about $ 200, so the withdrawal request was reduced to the maximum withdrawal amount and the balance became 0.
When I saw the bonus email, it certainly stated that the maximum withdrawal amount from the bonus was about $200.
However, this time it was the winnings before I started using my bonus balance.
Also, when I inquired via chat, when I received the deposit bonus, the maximum withdrawal amount from the deposit + bonus was about $ 200.
Despite the fact that "real money balance" and "bonus balance" are listed separately on the account page, the maximum cash out amount is applied to the deposit that receives the bonus, including the real money amount. That's what it means.
And it is not written in the terms of "when the maximum cash out amount is applied".
In any case, since the winning money is about $ 5, I will give up that I did not understand the bonus terms of this casino for the reduction of the withdrawal request amount and the confiscation of the remaining balance. However, 55 times or 60 times the betting requirement is difficult, and considering the withdrawal limit, I think it's a pretty disadvantageous contract. It is salvation that it was not a large amount of deposit.
As for the $200 that I am requesting now, even if it takes some time, I just hope that it will reach the drawer safely.
Regarding support, I feel that the chat response is basically lacking in words, probably because it is not a Japanese-compatible chat.
That's how I felt, so when I gave the chat rating 1 star, in the next chat, I was told, 'Don't forget to give me a 5-star rating.'
I think that it is a line that feels quite uncomfortable if it is Japanese correspondence.
I feel that the email is relatively polite.
As mentioned above, withdrawals are very slow. I don't know how long I would have been kept waiting if I hadn't contacted you this time. I will try to contact you again this time when there is no news for a while.
Problems often occur in casino site systems. Anyway, there are many loading errors from the freeze of each game depending on the time of day. It seems that there is no difference depending on the game title or provider.
I don't particularly care because there aren't many wins that are caught in the daily win amount and win count limit, but the maximum withdrawal amount for each bonus is relatively low. I don't see many casinos with withdrawal limits, especially for deposit bonuses.
400%の入金ボーナスメールをもらい、約$5程の入金でボーナスを取得し遊戯したところ、入金した額を使い切らない内に約$2000程の大きい当たりを引きました。その後ロールオーバーした思われるところまで遊戯し、残りの残高の内、約$500程の引き出しをかけ、各種書類を提出したました。1週間ほど待っても何も音沙汰が無かった為チャットから問い合わせ。
メールを待てとの回答。
直後にメールが来て最大出金可能額が約$200ほどとの事で、出金リクエストが最大出金額まで引き下げられ、残高は0に。
ボーナスメールを見たところ確かにボーナスからの最大出金額は約$200の記載がありました。
ただし、今回はボーナス残高を使い始める前の勝利金でした。
またチャットで問い合わせしたところ、入金ボーナスを受け取った時点で、その入金額+ボーナスからの出金最大が約$200との事でした。
アカウントページには『リアルマネー残高』と『ボーナス残高』が分かれて記載されているにも関わらず、ボーナスを受け取る入金についてはリアルマネー分も含めて最大キャッシュアウト額が適用される。という事です。
そして、『どのタイミングから最大キャッシュアウト額が適用されるのか』という事は、規約には書かれていません。
いずれにしても約$5ほどからの勝利金の為、今回の出金リクエスト額の引き下げ及び残りの残高没収は自分のこのカジノのボーナス規約に対する理解が出来ていなかった、と諦めます。しかし、賭け要件の55倍や60倍も難しいですし、出金上限も考えると結構不利な規約だと思います。大きい金額の入金ではなかった事が救いです。
あとは今リクエストをかけている$200ほどだけについては時間がかかったとしても、無事に引き出しまでたどり着く事を祈るばかりです。
サポートについては、日本語対応チャットではないせいか、基本的にチャットの対応は言葉不足に感じます。
そのように感じたのでチャット評価に星1をつけたところ、次のチャットでは、『5つ星評価を忘れないで下さい』と言われました。
日本語の対応だとかなり不快にも感じるセリフかと思います。
メールは比較的に丁寧な内容に感じます。
上記のように出金についてはとても遅い。今回も問い合わせしなかったらいつまで待たされたか分かりません。今回もまたしばらく音沙汰無くなったら問い合わせしようと思います。
カジノのサイトシステムについても不具合が良く発生します。とにかく各ゲームのフリーズからの読み込みエラーが時間帯によりとても多い。ゲームタイトルやプロバイダーによる差では無いみたいです。
1日の勝利金額、勝利回数制限に引っ掛かるほどの勝利はあまりないので特に気にならないですが、各ボーナスについては比較的出金上限金額が低い。特に入金ボーナスで出金上限のあるカジノはあまり見ないです。