pre 1 mesecaOriginalPrevod
Claim that Uk players are accepted however terms and conditions state that players from the uk cannot deposit or play real money games. They had no problem taking all my payments. I have a gambling problem, and have been registered with gamstop for 3 years. After a mental break I had my support worker contact with my permission to explain the situation. Very unhelpful. Illegally taking money from vulnerable customers and where card payments are made using incorrect merchant codes to avoid being recognised by financial institutions. As I also had a gambling block on my bank account they are now looking into the transactions made. Still receiving emails and texts despite my account being closed. Stay away from Jokabet they do not care for customers.
I submitted a review on trust pilot, Despite their response, going back and forward with emails I agreed to not file charge back for an agreed sum of my deposits back, had me sign and NDA and have since refused to communicate and have not kept to their word! Customer service is none existent!
I submitted a review on trust pilot, Despite their response, going back and forward with emails I agreed to not file charge back for an agreed sum of my deposits back, had me sign and NDA and have since refused to communicate and have not kept to their word! Customer service is none existent!
- Prey on the vulnerable
- Accept player from restricted country’s
- Lying to customers
- Staff causing extreme stress and anxiety
- Staff not following terms and conditions
- Poor response times if you even get a response
Jokabet Casino
pre 1 nedelje
Dear Michelle,
We are sorry that you encountered this issue. We already had an official communication with you in which we confirmed that the refund was processed from our side, we also sent you an email to confirm if you have received the funds. Please reply to us if you still didn't receive your refund.
Best Regards,
Jokabet Casino Team
We are sorry that you encountered this issue. We already had an official communication with you in which we confirmed that the refund was processed from our side, we also sent you an email to confirm if you have received the funds. Please reply to us if you still didn't receive your refund.
Best Regards,
Jokabet Casino Team
