Dragi CasinoGuru predstavnici,
Hvala vam na odgovoru i pitanjima.
Pre svega, želimo da vas obavestimo da nismo u mogućnosti da pružimo takve lične podatke o igraču jer su takve radnje u suprotnosti sa politikom privatnosti. Pošto smo licencirani kazino, obavezani smo strogim zakonskim odredbama o zaštiti ličnih podataka.
Trudimo se da zaštitimo lične podatke igrača i poštujemo njihovu privatnost u skladu sa najboljom poslovnom praksom, važećim propisima i najnovijim dostignućima. Pošto smo posvećeni pružanju sigurnih usluga igračima, mi ćemo preduzeti sve razumne mere predostrožnosti kako bismo osigurali da svi podaci koje ste nam dostavili ostanu bezbedni.
Ako igrač smatra da je potrebno da podeli ove informacije, može nas kontaktirati na sa takvim zahtevom (navodeći: ime, datum rođenja, adresu, mobilni telefon, korišćene načine plaćanja, igrice koje ste najviše igrali kod nas) i mi ćemo mu dostaviti istoriju depozita. Nakon toga, on će moći da podeli ove podatke sa vama.
Drugo, u vezi sa pitanjem licence, želimo da primetimo da smo licencirani kazino i da smo u vlasništvu i pod upravom Hollicorn NV, kompanije registrovane i osnovane u skladu sa zakonima Kurasa.
Zbog naših uslova i odredbi: Kazino prihvata igrače samo iz onih zemalja i geografskih regiona u kojima je onlajn kockanje dozvoljeno zakonom.
Isključiva je odgovornost igrača da se raspita o postojećim zakonima i propisima o kockanju u datoj jurisdikciji pre stavljanja opklada na veb lokaciju.
Pored toga, ponašanje igrača je izazvalo nekoliko crvenih zastavica koje zahtevaju dalje ispitivanje. Primetno je da je postojao značajan broj zahteva za bonuse, koji su izgledali preterani. Kada su ovi zahtevi odbijeni, igrač je reagovao zahtevom da mu se zatvori račun. Pored toga, igrač je pribegao vulgarnosti i pokazao agresivno ponašanje prema našim menadžerima podrške, što je neprihvatljivo. Štaviše, primetili smo izrazito nestrpljenje kod igrača kada je u pitanju rešavanje bilo kakvih problema koji su se pojavili. Ova nestrpljivost bi mogla da ukaže na nedostatak spremnosti da se uključi u konstruktivan dijalog ili da sledi standardne procedure, što dodatno doprinosi opštoj sumnji oko njegovog ponašanja.
Uzimajući u obzir sve navedeno, nalog igrača je zatvoren da bi se negativne posledice po njega svele na minimum.
U zaključku, želimo da naglasimo da su lični podaci o igraču poverljivi i da ih ne možemo deliti ili otkrivati. Deponovanje pravih sredstava i igranje za pravi novac podleže zakonima zemlje igrača, a isključiva je odgovornost igrača da se pridržava vaših domaćih propisa. Nalog igrača je zatvoren pošto smo postupili zbog politike odgovornog kockanja našeg kazina.
Srdačan pozdrav,
Richard Casino tim
Dear CasinoGuru representatives,
Thank you for your response and questions.
First of all, we would like to inform you that we are unable to provide such personal information about the player as such actions contradict the privacy policy. As we are a licenced casino, we are bound by strict legal provisions on the protection of personal data.
We endeavour to protect players' personal information and respect their privacy in accordance with best business practices, applicable regulations and state-of-the-art. Being committed to providing secure services to players, we will take all reasonable precautions to ensure that all the data that you have submitted to us remains safe.
If the player considers it necessary to share this information, he may contact us to support@richardcasino.com with such a request (indicating: name, date of birth, address, mobile phone, payment methods used, games you played the most with us) and we will provide him with the deposit history. After that, he will be able to share this data with you.
Secondly, regarding the licence question, we would like to note that we are a licensed casino and is owned and operated by Hollycorn N.V., a company registered and established under the laws of Curaçao.
Due to our Terms and Conditions: The Casino accepts players only from those countries and geographic regions where online gambling is allowed by law.
It is the player’s sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the website.
In addition, the player's behaviour raised several red flags that warrant further examination. Notably, there were a significant number of requests for bonuses, which appeared to be excessive. When these requests were denied, the player reacted by demanding the closure of his account. Additionally, the player resorted to using profanity and displayed aggressive behaviour towards our support managers, which is unacceptable. Furthermore, we observed a marked impatience on the part of the player when it came to resolving any issues that arose. This impatience could suggest a lack of willingness to engage in constructive dialogue or to follow standard procedures, further contributing to the overall suspicion surrounding his behaviour.
Taking into account all the above, the player's account has been closed to minimize the negative consequences for him.
In conclusion, we would like to emphasize that the personal information about the player is confidential and cannot be shared or disclosed by us. Depositing real funds and playing for real money is subject to the laws of the player's country, and it is the player's sole responsibility to abide by your native regulations. The player's account has been closed as we acted due to the responsible gambling policy of our casino.
Kind Regards,
Richard Casino Team
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