RichPrize Casino - Račun igrača je blokiran.

As this site already said, this casino is just a scam and waste of your time! I got free no deposit bonus which was 5 EUR, then I gambled in slots and won like 160-165 EUROS. When I approached the live support for helping me out in withdrawing, at first, they politely replied and listed the conditions for withdrawing, but 5 minutes later they are texting me that my account was permanently banned, because of breaking of Terms & Conditions. When I simply asked them what was the reason for banning me, they replied that they couldn't tell me what it was and I automatically logged out as I got banned. Don't play this scam and shitty casinos which is untrusted. Playing this was a waste of my time and I am happy that I didn't deposited anything.

Dear Kaxa,

Thank you very much for submitting your complaint and forwarding all the relevant communication. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Which exact bonus you have redeemed? Have you completed the account verification successfully in the past? Could you please advise if you have activated any promotional offers in this casino before?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I radeemed the bonus which was no deposit bonus earlier (5 EUROS). It was like 2 months ago. If I remember correctly it was registration bonus. And yes, I completed the account verfication successfully from my email and also from my phone number. That was the only bonus I activated in this casino. No promotions or nothing. Then I gambled these 5 EUROS in slots and I got the winnings (165 EUROS approximately). I don't think that ban was my fault. It was so weird. One moment they were polite to me and helped in every question and other moment they became cold and banned my pretty quickly. Only little doubt that I have that could possibly made them ban me is that my friend was also playing from my account sometimes. Also, did you get the screenshots I have sent? It was strange that they didn't tell me the exact reason for banning me.

Thank you, Kaxa, for your reply. Yes, I have received screenshots of your communication. Could you please clarify what you meant by "my friend was also playing from my account sometimes"? I have checked general terms and conditions, and this is what I found https://richprize.com/p/terms-and-conditions:

"You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service. You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account."

"You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene. You may not sell your account or give it any other natural or juristically person. If you give your account to someone else this may result in immediate termination of Your account on Our Service."

Looking forward to hearing from you. 

I shared my login info to my friend, who is eligible to play casino games because he is 19 years old. Sometimes he was playing from his PC, sometimes I was playing from my PC and that was all. I mean, if it was the reason, why didn't they clarify that to me when I asked about it?

Dear Kaxa,

If you, and your friend, shared the same login information, there is nothing we can do for you. There’s an important principle that says, "ignorance of the law is no excuse". It means that you can’t defend your actions by arguing you didn’t know they were illegal or forbidden, even if you honestly did not realize you were breaking the rules. I would strongly recommend reading all the T&Cs carefully before you start playing, to avoid any misunderstandings in the future. 

Please let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint. I really wish I were of more help. Thank you.

Yeah, that's okay. I understand. I guess it was forbidden. It was so weird that they blocked me without further explanation but that doesn't matter right now. Thank you so much for helping me understand all of this. ❤️

I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will reject this complaint now. Thank you for your understanding.