Poštovani nip348969,
Imajte na umu da ako ste se kladili samo na sportsko klađenje i vaš nalog je blokiran, kazino je verovatno otkrio aktivnost koja zahteva dalju istragu. Svesni smo da igrači koji se fokusiraju na sportsko klađenje koriste mnoge strategije sa više naloga, ali nažalost, nemamo dovoljno uvida u ovu oblast onlajn kockanja, tako da ne bismo mogli da protumačimo rezultate kazina na istragu i/ili njihovo objašnjenje ispravno i pravično suditi o ovom slučaju. Ne mislimo da je vaša žalba neopravdana, samo nismo mogli da procenimo problem kako treba.
Nažalost, nakon prikupljanja svih potrebnih informacija primorani smo da odbijemo ovu žalbu. Žao nam je što nismo bili u mogućnosti da vam pomognemo sa ovim, ali molimo vas da nas kontaktirate ubuduće ako naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom i mi ćemo se potruditi da vam pomognemo.
Dear nyp348969,
Please understand that if you only placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. We are aware there are many multiple-account strategies used by players who focus on sports betting, but unfortunately, we don't have enough insight into this field of online gambling, so we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly.
Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
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