Dragi CasinoGuru
Pišem da bih zvanično rešio problem na koji sam naišao dok sam koristio Rollbit. Uprkos tome što sam boravio u zabranjenoj zemlji, uspeo sam da se registrujem, završim KIC verifikaciju do nivoa 3 (pre 2 godine), položim preko 20.000 dolara i kockam se na platformi, što je dovelo do značajnih finansijskih gubitaka.
Rollbit-ovi uslovi jasno navode da korisnicima iz ograničenih regiona ne treba dozvoliti pristup; međutim, mogao sam da zaobiđem ova ograničenja bez ikakvog upozorenja ili prevencije.
Ne samo da sam mogao da deponujem, kockam i povlačim, već i da podnesem nivo 3 KIC preko njihove usluge treće strane iz ograničene zemlje kada su tražili od mene da ispunim svoj KIC.
Štaviše, pre nekoliko dana, moj KIC status je u potpunosti uklonjen, a moj nalog se sada prikazuje kao da nije KIC. Nakon ovoga, mom nalogu je zabranjen pristup celoj veb lokaciji. Ovo iznenadno uklanjanje KIC statusa i ograničenja se dogodilo bez objašnjenja ili prethodnog obaveštenja. Dodatna podrška je dala opšti odgovor u vezi sa ažuriranjem njihovog KIC sistema, što je očigledno uticalo samo na mene kao korisnika, a ne na sve ostale korisnike koje poznajem koji igraju u kazinu.
Verujem da Rollbit nije ispunio svoju dužnost da sprovede svoja geografska ograničenja, dozvoljavajući mi da pristupim platformi, deponujem velike sume i nakon toga izgubim sva deponovana sredstva. Stoga tražim potpuni povraćaj ukupnog iznosa depozita, ili eventualno ukupnu nadoknadu gubitaka, pošto sam srećom uspeo da povučem neka sredstva, i detaljnu istragu o ovom pitanju.
Još ozbiljnije pitanje je činjenica da su uklonili veoma veliku količinu depozitnih transakcija iz mog odeljka za depozite na veb lokaciji, ali naravno blokčejn je javan i nepromenljiv tako da se svaki pojedinačni depozit na platformi može pratiti.
Ovde ne prilažem relevantnu dokumentaciju, ali sam voljan da sarađujem ako zatreba.
Cenim vašu brzu pažnju na ovo pitanje i očekujem rešenje što je pre moguće.
Hvala vam na razumevanju.
Dear CasinoGuru
I am writing to formally address the issue I encountered while using Rollbit. Despite residing in a restricted country, I was able to register, complete KYC verification up to Level 3 (2 years ago), deposit over $20,000, and gamble on the platform, leading to significant financial losses.
Rollbit's terms clearly state that users from restricted regions should not be allowed access; however, I was able to bypass these restrictions without any warning or prevention.
Not only I was able to deposit, gamble and withdraw, but also to submit a Level 3 KYC though their third party service from restricted country when they requested me to fullfill my KYC.
Furthermore, a few days ago, my KYC status was entirely removed, and my account now reflects as non-KYCed. Following this, my account has been restricted from accessing the entire website. This sudden removal of KYC status and restriction occurred without explanation or prior notice. Additionaly support gave generic answer regarding an update on their KYC system, which apparently affected only me as user, not all the other users I know playing on casino.
I believe Rollbit has failed in its duty to enforce its geographical restrictions, allowing me to access the platform, deposit large sums, and subsequently lose all the deposited funds. I am therefore requesting a full refund of the total amount deposited, or eventually the total recoup of losses, since luckily I managed to withdraw some funds, and a thorough investigation into this matter.
Even more serious question is the fact that they removed a very large amount of deposit transactions from my deposit section in the website, but of course blockchain is public and immutable so every single deposit to the platform can be tracked.
I am not attaching relevant documentation here, but I am willing to cooperate if needed.
I appreciate your prompt attention to this matter and look forward to a resolution as soon as possible.
Thank you for your understanding.
Automatski prevedeno:
