Hvala puno, pavelkoci1961.
Dragi Roial Stars Casino timu ,
Možete li da potvrdite tačnost gornje slike ekrana i da je funkcija automatskog okretanja u potpunosti dostupna u dotičnoj igri u Roial Stars Casino-u? Ako je tako, imam nekoliko dodatnih pitanja.
Pod uslovom da je korisnik koristio samo funkcije dostupne u igri i da je igrao u skladu sa pravilima kazina, mi bismo stali na stranu kazina samo ako bi nekako mogao da dokaže da je dodatni softver/alat/aplikacija/... korišćen za opkladu na njegov dobitak. Stoga, da li biste mogli da mi dostavite evidenciju igara korisnika i eventualno pokažete određene redove u kojima je kazino postao sumnjiv u vezi sa igračevom igrom i da on ne može sam da upravlja time?
Da to razjasnim, a na šta sam i ranije pokušao da ukažem svojim pitanjima – naš stav je sasvim jasan za takve slučajeve. Kazino bi trebalo da sprovodi takva pravila (zabrani igranje u takvim igrama sistemskim ograničenjima ili da prilagodi doprinose igrice/ne računa ih u opkladu), postavi bonuse i pravila bonusa na način koji igrači ne mogu nesvesno prekršiti, obavestiti igrače kada će uraditi nešto što nije nametnuto kazino sistemom, ali kazino konfiskuje dobitak za to, ili, ne bi trebalo da konfiskuje dobitak ako se igrači u osnovi pridržavaju pravila.
Imajte na umu da ako kazino nije u mogućnosti da dokaže da je igrač koristio bilo kakvu „spoljnu pomoć" van funkcija igre kako bi ispunio uslove klađenja, dok je igrao u okviru svih ostalih bonus pravila, preporučujemo da kazino vrati konfiskovane dobitke. Prihvatamo zatvaranje naloga ili ograničenja za dalje promocije/bonuse, međutim, dobitak treba da bude isplaćen. Konfiskacija dobitaka zbog pronalaženja načina kako da se ispune uslovi klađenja u okviru pravila kazina ili u okviru onoga što kazino dozvoljava nije baš korektno/fer, posebno ako nijedna druga pravila nisu prekršena (više naloga/isti bonus(i) korišćeni na drugi računi itd.).
O tome ću razgovarati i interno sa timom i obavestiti vas o rezultatima, međutim, da budem iskren, mislim da ne postoji neko ko se ne bi složio sa gore navedenim.
Thank you very much, pavelkoci1961.
Dear Royal Stars Casino Team,
Can you please confirm the correctness of the screenshot provided above, and that the auto-spin feature is fully available in the game in question at Royal Stars Casino? If so, I have a few additional questions.
Provided that the user used only features available in the game and played within the casino's rules, we would only side with the casino if it could somehow prove that an additional software/tool/app/... was used to wager his winnings. Therefore, could you please provide me with the user's game logs and possibly show specific rows where the casino became suspicious about the player's play, and that he could not manage it on his own?
To clarify it, and what I also tried to indicate by my questions earlier - our position is quite clear for such cases. The casino should enforce such rules (prohibit playing in such games by system restrictions or adjust game contributions/not count them to the wagering), set up the bonuses and bonus rules in a way that cannot be breached by players unknowingly, notify players when they are going to do something that is not enforced by the casino system but the casino confiscates winnings for doing it, or, should not confiscate winnings if players basically comply with the rules.
Please note if the casino is not able to prove that the player used any "external help" outside of the game features to meet the wagering requirements, while he played within all other bonus rules, we recommend the casino restore the confiscated winnings. We would accept account closure or restrictions for further promotions/bonuses, however, the winnings should be paid out. Confiscation of winnings due to finding a way how to meet the wagering requirements within the casino rules or within what the casino allows is not very correct/fair, especially if no other rules were breached (multiple accounts/the same bonus(es) used on other accounts, etc).
I will discuss the matter also internally with the team and inform you about the results, however, to be honest, I do not think there could be someone who would not agree with the above-stated.
Automatski prevedeno: