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I am writing to express my deep concerns regarding RoySpins Casino, where I have been a dedicated player, investing significant amounts of money weekly across various venues. It is alarming that a casino with such a high rating on Casino Guru can exhibit practices that border on market manipulation or a significant decline in trustworthiness.

Firstly, RoySpins Casino has displayed egregiously inaccurate RTP (Return to Player) rates for well-known games, blatantly disregarding fair play. My suspicions arose after enduring prolonged periods of play with not just poor RTP but almost non-existent returns. To verify this, I concurrently played at four different venues. Shockingly, RoySpins not only scored the lowest but its RTP was so abysmally low that I am now contacting the game provider, as RoySpins dismissed my concerns, attributing the issue to the provider’s normal RTP. I am confident the provider will not be pleased with their games being misrepresented in such a manner.

Furthermore, RoySpins implements highly unfavorable cashback terms and turnover requirements. Achieving a turnover of 30-40 times the cashback amount is nearly impossible, even with standard RTP rates. Additionally, the maximum withdrawal limit of ten times the "cashback" amount is a mere distraction from the real issue: the games are clearly designed to scam users. The VIP cashback terms only exacerbate the situation, reinforcing the perception that RoySpins is set up to exploit players while providing minimal, if any, return.

The casino’s touted fast withdrawal times appear to be a ploy to create an illusion of fairness. An analysis of their live withdrawal data reveals that most quick withdrawals are for relatively small amounts, further raising suspicions.

I urge Casino Guru to reassess RoySpins’ safety rating to reflect these findings accurately. I will be submitting detailed reviews to all major online platforms. If Casino Guru maintains RoySpins’ high rating despite the clear evidence of malpractice, it will be reasonable to question the integrity and impartiality of Casino Guru itself. There is a duty of care that must be upheld, and currently, RoySpins does not meet the standards of a safe and fair casino.

Despite requesting a refund of my deposits to avoid a bank chargeback, RoySpins declined, blatantly aware of their deceptive practices and confident that players will not challenge them. This is unacceptable.

I demand a full refund of my deposits immediately. Failing this, I will proceed with a bank chargeback and take further action to ensure that RoySpins is held accountable for their unethical practices.

Dear Mrsweet,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me, or post screenshots relevant to your accusations against the casino here. My email is tomas@casino.guru

Best regards,

Tomas

Dear Tomas,

Thank you for your prompt response. I appreciate your suggestion to review the article on Payout Ratio (RTP) and variance. However, I must emphasise that my complaint is not solely based on an unfavourable streak or the inherent risk of gambling.

Several factors indicate that the RTP at this casino is being manipulated beyond what is statistically plausible:

Unusual Patterns and Consistency: I have witnessed a consistent pattern of losses that defies the expected variance over a substantial number of sessions.

Comparative Analysis: I have conducted a comparative analysis with other casinos offering the same games with the same advertised RTP. The outcomes at this particular casino are significantly worse, indicating a potential discrepancy in their payout algorithm.

User Reports and Reviews: Numerous other users have reported similar experiences on independent review platforms and forums. This pattern of complaints suggests a systemic issue rather than isolated incidents.

Technical Anomalies: During my gameplay, I have experienced technical anomalies such as sudden disconnections at crucial moments and unexplained balance adjustments. These irregularities raise concerns about the integrity of the casino’s software.

Lack of Transparency: The casino has been opaque in its responses to inquiries about RTP and game fairness. Transparency and third-party auditing are crucial for ensuring trust and compliance in online gambling.

I urge you to reconsider my complaint based on a duty of care to the public here at Casino Guru, people look to this site for guidance and would expect acquisitions like this are taken seriously, failure to do so would only mean I need to voice my concerns in other forums which would also include Casino Gurus lack of interest in taking these claims seriously . If the casino is confident in its fairness and compliance, a thorough independent audit should be able to confirm or refute my claims with genuine data to reflect such, that’s all I ask, should they do that and I am wrong I will eat my words, until then my intention is to do the right thing and alert the public in what is already a highly unregulated space.

Thank you for your attention to this matter. I look forward to your prompt and thorough investigation.

Best regards,

In addition to above some extra information for your review:

Frequent Disconnections: I have experienced frequent disconnections during bonus rounds and high-stakes bets, which always resulted in loss of progress or forfeiture of winnings. This pattern is suspicious and points to potential tampering. To the point where it was almost every time on certain machines after a large number of spins, sometimes switching to the "demo" version and instantly seeing dramatic RTP changes.

Unusual Betting Patterns: There have been multiple instances where the same bet amount yielded drastically different outcomes under similar conditions, which deviates from standard statistical expectations and suggests inconsistency in the game's algorithm.

Non-Random Game Outcomes: I have documented several sessions where the distribution of wins and losses appears non-random. For instance, experiencing long losing streaks followed by a short burst of wins just enough to keep the balance from reaching zero, which appears engineered rather than random.

I am not a new gambler, infact I spend large amounts weekly and have done for sometime, I am not wasting my time and effort on this for fun, it is purely a public service for others out there.

other sites are already accepting my claim and awaiting the final approval on publishing my review. When I put my mind to something I won’t stop until it is heard.

when you take as much money as online casinos do, if people like me don’t fight then they are hurting so many people with no contest.

Wait on this guys? Hoping to be able to lean / trust you and the team take this type of complaint seriously?

Thanks for your point of view, Mrsweet.

Please understand without proof of your allegations we stand no chance of confronting the casino.

If RTP is out of the ordinary we would need to check your gaming history. Make sure to request it from the casino and send it to my email at tomas@casino.guru for review.

Dear Mrsweet,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have requested the RTP details you asked for from the casino, they have chosen not too respond, it was also followed by multiple follow ups so I think it’s safe to assume on both sides the review needs to be published and this dispute needs to be published for your visitors to your site, refusing to resolve something that should be easy is as close to an admission of guilt as it gets and if your stance is to not action this or make sure this is posted publicly then your site serves the exact opposite purpose it is designed for, I want to trust you are doing right by the players and not in the pocket of the venues, they have after many attempts refused to prove they are not manipulating the games and RTP and they have not played ball, if it was that easy to avoid bad publicity to just avoid responding then everyone would do it.

Dear Mrsweet,

I have been in contact with the casino since last week and the casino representative provided your gaming history for us to check. I asked them to provide it to you as well.

Due to your gameplay consisting of many games, including live games, the total RTP of 83% doesn't seem out of the ordinary.

From the conversation, it came to our attention that you indicated you contemplated requesting a chargeback of your deposits.

Please understand that requesting a chargeback is not the action we would recommend as it might cause you issues when playing in other online casinos as well as this one.

When experiencing technical issues while playing, our recommendation is to stop playing the specific game to prevent frustration and to contact support. Technical difficulties, freezing of games, or similar issues are not valid reasons for a refund.

Thank you in advance for your reply and understanding.

Dear Mrsweet,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.