Tako da sam se prvobitno prijavio za Sgcasino nekoliko dana pre mog prvog zahteva za povlačenje 21. marta.
Moji problemi su počeli kada, začudo, nisam mogao da se povučem preko Interac-a uprkos tome što sam deponovao ovim metodom. Dobio bih grešku „minimalni depozit sa istim načinom plaćanja je potreban pre povlačenja" (pogledajte priloženu fotografiju). Kontaktirao sam podršku i nisam uspeo da popravim ovu situaciju uprkos brojnim eskalacijama finansijskim i tehničkim odeljenjima, kažu agenti za ćaskanje.
Zato mi je savetovano da zatražim bankovni transfer putem e-pošte za podršku. Poslao sam im e-poštu sve potrebne informacije o bankovnom transferu i nikada nisam dobio nikakvu potvrdu ili odgovor od njih.
Čekao sam sledeću nedelju da ponovo kontaktiram, i stalno dobijao iste odgovore – da je moje povlačenje u redu i da će biti obrađeno „što je pre moguće".
Na kraju, nakon više dana čekanja bez komunikacije, vratio sam se e-poštom 27., na koji ponovo nisam dobio nikakav odgovor.
Konačno, ćaskanje, potvrđujući da sam sve uradio kako treba u svojim pokušajima da povučem preko Interac-a, a zatim i bankovnog transfera, sugeriše da bi sledeći korak bio da zatražim ručno povlačenje putem metode koju sam koristio na veb lokaciji (Interac). Uradili smo to, a ja sam 1. aprila poslao još jednu e-poštu - ali sam dobio isti tretman: „moje povlačenje će biti obrađeno što je pre moguće". Ništa nije obrađeno.
Moj bilans u ovom trenutku je 7200 dolara, nakon depozita od 2700 dolara.
Na kraju sam uzeo stvari u svoje ruke i isprobao drugu metodu podizanja/depozita - „mnogo bolje". 3. aprila sam zatražio povlačenje koje trenutno čeka na „odobrenje".
Od tada sam mogao da stavim u red 2 povlačenja putem ove metode za 1100 i 1200 dolara respektivno. 1200 CAD je maksimalno dozvoljeno povlačenje za moj VIP nivo.
Prvo povlačenje čeka se 2 radna dana, a rečeno mi je da će biti obrađeno u ponedeljak, 8. aprila. Sačekaću da vidim da li se to obistini, ali do sada nisam imao ništa osim lažnih obećanja.
Sve što tražim je da dobijem ono što sam s pravom osvojio i tražim da se povučem. Razumem da vreme plaćanja ponekad može da prođe u svom vremenskom okviru, ali sada prolazim kroz ovaj frustrirajući proces više od 2 nedelje, bez povratnih informacija ili komunikacije iz kazina. Molim vas pomozite mi da dođem do pravične odluke.
So I originally signed up for Sgcasino a few days before my first withdrawal request on March 21st.
My problems began when, oddly, I was unable to withdraw via Interac despite depositing with this method. I would get the error "minimal deposit with the same payment method is required before withdrawal" (see attached photo). I contacted support and was unable to remedy this situation despite numerous escalations to the finance and technical departments, according to the chat agents.
So, I was advised to request a bank transfer via the support email. I emailed them all the requisite bank transfer info, and never received any confirmation or response back from them.
I waited until next week to reach out again, and kept getting the same responses - that my withdraw was in queue and would be processed "as soon as possible".
Eventually, after more days of waiting with no communication, I emailed back on the 27th, to which I received no reply again.
Eventually, the chat, acknowledging that I had done everything right in my attempts to withdraw via Interac, and then bank transfer, suggested that the next step would be to request a manual withdrawal via the method I had used on the website (Interac). We did this, and I followed up with another email on April 1st - but received the same treatment: "my withdrawal would be processed as soon as possible". Nothing has been processed.
My balance at this point is at $7200 , after $2700 worth of deposits.
Eventually I took matters into my own hands and tried another withdrawal/deposit method - "muchbetter". On April 3rd I requested a withdrawl which is currently pending "approval".
I have since been able to queue 2 withdrawals via this method for $1100 and $1200 respectively. $1200 CAD is the maximum allowed per withdrawal for my VIP level.
The first withdrawal has been in waiting for 2 business days, and I have been told it will process on Monday, April 8th. I will wait to see if that comes true, but thus far I’ve had nothing but false promises.
All I’m asking is that I get what is rightfully won by me, and I am asking to withdraw. I understand that payment times can sometimes go over in their time frame, but I have now been going through this frustrating process for over 2 weeks , with zero feedback or communication from the casino. Please help me come to a fair resolution.
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