Patim od zavisnosti od kockanja i već sam to prijavio platformi na svojim brojnim nalozima koje sam tamo napravio.
Za manje od 24 sata , na više depozita, izgubio sam na tom računu više od 44.000 USD.
Shuffle zna da kreirani nalozi pripadaju meni, pošto kazino traži ime i prezime, kao i datum rođenja.
Ali iako sam dao tačne podatke o bivšem računu zabranjenom zbog zavisnosti, dozvolili su mi da se registrujem, uplatim, napravim nekoliko povlačenja dok se prva povlačenja analiziraju i izgubim više od 40.000 dolara.
Pre nego što sam pokušao da uplatim na Shuffle-u, pokušao sam da otvorim novi nalog na Stake, Roobet i Rollbit, ali za razliku od Shuffle-a, oni poštuju odgovorno kockanje i nisu mi dozvolili da deponujem na njihovoj platformi.
U svakom slučaju, kreirani nalog je na svaki način jasno povezan sa prethodnim nalogom koji je eksplicitno samoisključen iz razloga zavisnosti od kockanja sa ličnim podacima, IP adresama, kripto novčanicima i možda nekim drugim detaljima.
Shuffle uopšte ne poštuje odgovorno kockanje, jer je očigledno moguće ponovo kreirati nalog sa tačnim podacima igrača koji je zabranjen zbog zavisnosti.
Još jedan konkretan primer je kada je Shuffle odbio da zabrani jedan moj stari nalog zbog zavisnosti, a da nije zaobišao period hlađenja od 24 sata.
Ovo se dogodilo početkom januara 2024, čak sam to prijavio Noi D., suosnivaču Shuffle.com, 5. januara 2024, objašnjavajući ozbiljno kršenje njihovog sistema.
Tražio sam od podrške da zatvore nalog zbog zavisnosti, nisu hteli da nastave sa zatvaranjem bez perioda od 24 sata.
Tada sam rekao da sam maloletan igrač iz SAD i da sam čak igrao sa novcem svojih roditelja.
Ovo ništa nije promenilo, jer sam još uvek mogao da uplatim i igram na računu.
Noa je vrlo brzo odgovorio na moju e-poštu potvrđujući da je ovo gledao, ali ništa se nije promenilo za njihovo odgovorno kockanje jer im je ovo poslednji prioritet.
Shuffle ne shvata ozbiljno štetu koju kockanje može da izazove: dozvoljava igraču sa ozbiljnom zavisnošću od kockanja da izgubi +$US 40,000 za manje od 24 sata, a da čak i ne stupi u kontakt sa njim, dozvoljavajući mu da izgubi ovaj iznos kada unese podatke za kontakt povezan sa nekoliko drugih naloga zabranjenih zbog zavisnosti, koristio je istu IP adresu kao i drugi nalozi i iste kripto adrese.
Iako bolujem od zavisnosti od kockanja, i dalje je normalno da preuzimam odgovornost, zbog čega ne tražim gubitke sa drugih računa.
Takođe mogu da prihvatim da potpišem neke dokumente kao što je Stake uradio na neke žalbe da se odričem bilo kakvih budućih žalbi ako reše ovu žalbu.
Zahtevam povraćaj celokupnog novca izgubljenog na računu u ukupnom iznosu: 44.092 USD
Hvala unapred Casino Guru timu, i nadam se da će ova žalba naterati Shuffle da shvati da moraju razumeti i pomoći igračima koji pate od zavisnosti, baš kao i ostali takmičari koji prihvataju i poštuju pravila koja se tiču ove teme.
I suffer from gambling addiction and I've already reported it to the platform on my numerous accounts I've created there.
In less than 24 hours, over multiple deposits, I lost on that account more than $US 44,000.
Shuffle knows that the accounts created belong to me, since the casino asks for a first and last name, as well as a birthdate.
But even though I provided the exact details of a former account banned for addiction, they let me register, deposit, make a few withdrawals while the first withdrawals are analyzed and lose more than $40,000.
Before trying to deposit on Shuffle, I tried to set up a new account on Stake, Roobet and Rollbit, but unlike Shuffle, they respect responsible gambling and didn't let me deposit on their platform.
In any case, the account created was clearly linked in every way to a previous account explicitly self-excluded for gambling addiction reasons with the personal details, the IP addresses, crypto wallets and perhaps some other details.
Shuffle doesn't respect responsible gambling at all, since it is clearly possible to recreate an account with the exact data of a player banned for addiction.
Another concrete example is when Shuffle refused to ban one of my old account for an addiction, without bypassing a 24h cool off period.
This happened in early January 2024, I even reported it to Noah D., co-founder of Shuffle.com, on January 5, 2024, explaining the serious breach in their system.
I asked to the support to close the account for addiction, they didn't want to proceed the closure without the 24h period.
I then said I was a US based and underage player and that I even played with my parents' money.
This didn't change anything, as it was still possible for me to deposit and play on the account.
Noah replied very quickly to my email confirming that he was looking at this, but nothing has changed for their responsible gambling since this is the last of their priorities.
Shuffle doesn't take seriously the harm that gambling can cause : letting a player with serious gambling addictions lose +$US 40,000 in less than 24 hours without even getting in touch with him, letting him lose this amount when he has entered the contact details linked to several other accounts banned for addiction, used the same IP as the other accounts and the same crypto addresses.
Even though I suffer from gambling addiction, it's still normal for me to take responsibility, which is why I don't ask for losses from other accounts.
I can also accept to sign some documents as Stake did on some complaints that I renounce any future complaints if they settle this complaint.
I request the refund of all the money lost on the account for a total of : $US 44,092
Thanks in advance to the Casino Guru team, and I hope this complaint will make Shuffle realize that they must understand and help players who suffer from addiction, just like other competitors who take and respect the rules concerning this subject.
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