Dragi mdaroviche1978, Veronika i Peter,
Nadamo se da će vas ova poruka dobro naći. Želeli smo da pratimo nedavnu pritužbu igrača u vezi sa njegovim iskustvom sa našim kazinom.
Prvo i najvažnije, želimo da izrazimo našu zahvalnost na vašoj saradnji u rešavanju ovog pitanja. Cenimo povratne informacije naših igrača i trudimo se da obezbedimo da njihova iskustva sa našom platformom budu pozitivna i besprekorna.
U vezi sa žalbom igrača, želeli bismo da damo neka pojašnjenja. Nalog igrača je zaista bio u procesu verifikacije, a on je dostavio svu potrebnu dokumentaciju. Međutim, postojao je jedan dodatni dokument neophodan za završetak procesa verifikacije: nedavni dokument koji potvrđuje njihovu adresu, kao što je račun za komunalne usluge ili izvod iz banke izdat u poslednjih 90 dana.
Važno je napomenuti da igrač trenutno ima svu potrebnu dokumentaciju za povlačenje. Međutim, zbog otkazivanja prethodnih zahteva za povlačenje, došlo je do kašnjenja u obradi.
Što se tiče procesa povlačenja, igrač je pokrenuo zahteve za povlačenje, ali ih je, nažalost, otkazao pre nego što je povlačenje moglo da se obradi. Savetovali smo igrača da sačeka period obrade, tokom kojeg se povlačenja potvrđuju sa naše strane. Nažalost, igrač je otkazao isplate i nastavio da igra sa sredstvima.
Cenimo strpljenje i razumevanje igrača po ovom pitanju. Ostajemo posvećeni tome da im pomognemo u procesu verifikacije i svim daljim upitima koje mogu imati. Ako imate dodatnih pitanja ili nedoumica, ne oklevajte da nam se obratite. Više smo nego srećni što možemo da pružimo dalju pomoć.
Hvala vam još jednom na saradnji i razumevanju.
Srdačan pozdrav, SkiCrovn Casino tim.
Dear mdarowiche1978, Veronika and Peter,
We hope this message finds you well. We wanted to follow up on a recent complaint raised by the player regarding his experience with our casino.
First and foremost, we want to extend our gratitude for your cooperation in addressing this matter. We value the feedback from our players and strive to ensure that their experiences with our platform are positive and seamless.
Regarding the player's complaint, we'd like to provide some clarification. The player's account was indeed in the process of verification, and he had submitted all the required documentation. However, there was one additional document necessary to complete the verification process: a recent document confirming their address, such as a utility bill or bank statement issued within the last 90 days.
It's important to note that the player currently has all the necessary documentation for withdrawal. However, due to the cancellation of previous withdrawal requests, there was a delay in processing.
As for the withdrawal process, the player had initiated withdrawal requests, but unfortunately, he cancelled them before withdrawal could be processed. We had advised the player to wait for a processing period, during which withdrawals are confirmed from our end. Regrettably, the player cancelled the withdrawals and proceeded to play with the funds.
We appreciate the player's patience and understanding in this matter. We remain committed to assisting them with the verification process and any further inquiries they may have. If there are any additional questions or concerns, please do not hesitate to reach out. We are more than happy to provide further assistance.
Thank you once again for your collaboration and understanding.
Best Regards, SkyCrown Casino Team.
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