Dragi Jasonvoodivoodvard,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja kako bih se uverio da potpuno razumem vašu situaciju.
Na osnovu snimaka ekrana koje ste nam dostavili, čini se da je vaše povlačenje otkazano zbog nekih neispunjenih uslova.
Možete li, molim vas, da nam kažete da li ste uložili svoj deponovani novac dovoljno puta da biste imali pravo na povlačenje?
Da li ste igrali sa ili bez aktivnog bonusa?
Možete li ljubazno da navedete da li ste prošli KIC verifikaciju?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear jasonwoodywoodward,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
From the screenshots you provided us with, it seems that your withdrawal was canceled due to some unfulfilled conditions.
Could you please advise if you wagered your deposited money enough times so that you'd be eligible for withdrawal?
Have you played with or without an active bonus?
Could you kindly specify if you passed the KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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