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I applied for my payout on 01/06/21 and have been put off again and again since then, it still takes and still takes, allegedly a routine check is being made. But after 6 days there was still no payment of 351 euros.

Ich habe meine Auszahlung am 06.01.21 beantragt und werde seit dem immer wieder vertröstet es dauert noch und dauert noch angeblich werde eine Routine Check gemacht. Aber nach 6Tagen immer noch keine Auszahlung von 351 Euro.

Dear Fitchi85,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it were your first withdrawal request in this casino and which payment method you have opted for? Do I understand correctly that your entire winnings have been accumulated from a No Deposit bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I withdrew and set the amount from 400 euros to 351 euros on the same day. And now I have been waiting for the payout exactly 1 week since January 6th, 21st and I think that's too long. The winnings should have been paid out a long time ago, so that's no reason to delay this for so long

Ich habe einen Rückzug gemacht und den Betrag von 400 Euro auf 351 Euro gesetzt am gleichen Tag. Und warte jetzt genau seit dem 06.01 .21 auf Auszahlung genau 1Woche und ich finde das ist zu lange. Der Gewinn hätte schon längst ausgezahlt gehört .Das ist kein Grund das so lange hinaus zu zögern

In the casino they advertise with faster payouts. I think 1 week is not fast. I have requested the payment by transfer to my account

Im casino werben die mit schneller Auszahlung. 1Woche ist finde ich nicht schnell. Ich habe die Auszahlung per Überweisung auf mein Konto beantragt

Do I understand correctly that your entire winnings have been accumulated from a No Deposit bonus?

No, the profit was made by making a deposit and playing. How long do I have to wait now? It's been 8 days since my requested payout

Nein der Gewinn ist durch eine Einzahlung und spielen entstanden. Wie lange muss ich jetzt noch warten es sind jetzt 8 tage seit meiner beantragten Auszahlung her

Hello today the money was transferred. Thank you for your help

Hallo heute wurde das Geld überwiesen .danke für ihre hilfe

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Fitchi85, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru