Zdravo. Zamolio sam ih da zatvore moj nalog i postoji mnogo razloga da neko zatraži zatvaranje naloga i koji god da je razlog treba da ispoštuje zahtev i to se jasno vidi na mojoj poruci. Bez obzira koji je razlog, oni i dalje moraju da zatvore nalog, oni su ti koji ovo koriste protiv igrača i ignorišu zahtev za zatvaranje.
kaže sledeće o njihovim uslovima i odredbama u vezi sa zatvaranjem računa:
20) Odgovorno igranje
a) Želimo da uživate u svom iskustvu na našem sajtu, a da pritom ostanete svesni društvenih i finansijskih štetnosti povezanih sa problematičnim kockanjem. Shvatate da kada igrate igre na sreću koje uključuju novac, takođe možete izgubiti novac. Kockanje može izazvati zavisnost. Razvili smo alate koji će vaše iskustvo igranja učiniti sigurnijim.
b) Samoisključivanje („Tajm aut") – Ako trebate da napravite pauzu od kockanja na ovoj veb lokaciji, to možete učiniti tako što ćete kontaktirati podršku ili koristiti alatke dostupne u odeljku Moj nalog. Tajm-aut znači da će vaš nalog igrača biti zatvoren na navedeni period. Isključivanje sebe će uticati na vaš nalog igrača samo na ovoj veb lokaciji (mada ako kompanija utvrdi da je prikladno primeniti vremensko ograničenje na druge brendove pod istom licencom, može to učiniti). Samoisključenja mogu biti na određeno ili trajno.
c) Ako želite da izvršite tajm aut preko korisničke podrške, to možete učiniti tako što ćete kontaktirati support@slotbox.com navodeći svoje razloge. Implementacija vremenskog ograničenja zatraženog putem e-pošte nije trenutna. Nismo odgovorni za refundiranje sredstava izgubljenih između perioda kada je tajm aut zatražen putem e-pošte i vremena kada smo ga obradili. Da bi samoisključivanje stupilo na snagu odmah, molimo vas da se samoisključite elektronski putem sajta.
Kontaktirao sam šefa upravljanja računima kazina i jasno sam rekao da sam nezadovoljan promocijama i ako mi ne daju bonus bez ikakvog depozita, želim da se moj račun zatvori jer je previše novca izgubljeno prebrzo. Nikada nakon ovog zahteva nisam pokušao da ponovo otvorim svoj nalog. Jasno sam takođe rekao da sam izgubio previše zato.
Ovo sam rekao u posebnoj izjavi:
„Ako ne, pretpostavljam da možete jednostavno da zatvorite moj nalog jer ne želim da igram u kazinu gde gubite tako velike iznose i ne dobijete ništa za tih 1300e za nekoliko dana je mnogo."
Robert uopšte nije ni priznao ovaj zahtev za zatvaranje. Jasno sam rekao zašto želim da završim sa izražavanjem da sam izgubio previše prebrzo i nisam zadovoljan kako se ponašaju prema svojim klijentima kada su u pitanju besplatne promocije.
i usput, ovo je odgovarajuća procedura kada želite da zatvorite svoj račun u ovom kazinu kada pogledate odredbe i uslove. Robert je šef upravljanja računima u kazinu slotbok.com.
Naravno, moj račun je sada zatvoren kada sam pokušao da vratim izgubljeni novac kada su u početku jednostavno ignorisali ceo zahtev za zatvaranje. To je ono što oni rade u mnogim slučajevima i to je grabežljivo.
Hello. I did ask them to close my account and there are many reasons for someone to ask account closure and whatever the reason is they need to honour the reuqest and this can be seen clearly on my message. No matter what the reason is they still need to close the account They are the ones who is using this against players and ignoring the closure request.
it says the following on their terms and condistions regarding account closure:
20) Responsible Gaming
a) We want you to enjoy your experience on our site, while remaining aware of the social and financial harms associated with problem gambling. You understand that when you are playing games of chance that involve money, you can also lose money. Gambling can be addictive. We have developed tools that will make Your gaming experience safer.
b) Self-Exclusion ("Time out") - Should you need to take a break from gambling with this Website you may do so by contacting support or using the tools available in My Account section. Time out means that your Player Account will be closed for the specified period. Excluding yourself will affect your Player Account with this Website only (although if the company determines that it is appropriate to apply the time out on other brands under the same license, it may do so). Self-exclusions may be for a definite period or a permanent one.
c) If you wish to perform a Time Out through customer support, you may do so by contacting support@slotbox.com stating your reasons. The implementation of a Time Out requested by email is not immediate. We are not responsible to refund any funds lost between the period a Time Out was requested via email and the time it was processed by us. For a self-exclusion to take effect immediately, please self-exclude electronically through the site.
I did contact the casinos head of account management and stated clearly im dissatisfied with the promotiosn and if they did not give me bonus without any deposit i want my account to be closed because too much money lost too fast. I have never after this request tried to reopen my account. I clearly also said that i lost too much this is why.
This is what i said in a seperate statement:
"If not i guess you can just close my account since i don't want to play in a casino where you lose big amounts like that and don't get anything for that 1300e in couple of days is a lot."
Robert did not even acknowledge this closure request at all. i clearly stated why i want to close expressing i lost too much too fast and not happy with how they treat their customers when it comes to free promotions.
and by the way this is the appropriate procedure when you want to close you're account in this casino when you look at the terms and conditions. Robert is the head of account management on slotbox.com casino.
Ofcourse my account is now closed when i tried to get my lost money back when they initially just ignored the whole closure request. This is what they do in many cases and its predatory.
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