NaslovnaPritužbeSlothub Casino - Pokušaji igrača da zatvori svoj nalog su zanemareni.
Slothub Casino - Pokušaji igrača da zatvori svoj nalog su zanemareni.
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Slothub Casino
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Sigurnosni indeks
Kazina sa vrlo niskim indeksom sigurnosti obično imaju mnogo relevantnih pritužbi od igrača ili drugih relevantnih problema. Uopšteno, ne preporučujemo igranje u kazinima sa vrlo niskim indeksom sigurnosti.
Poslato:
05/08/2023
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Slučaj je zatvoren : 18/10/2023
Slučaj je zatvoren
Naša presuda
Igrač je prestao odgovarati
ODBIJENO
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The player from Ireland had tried to block his account due to a gambling problem. Even though the account had been previously blocked, it had been reopened recently. The player had claimed that he had self-excluded from the casino due to a gambling problem, but was later contacted by a VIP manager who set up a new account for him. The player had made several attempts to provide evidence of his self-exclusion request and his interactions with the VIP manager. However, the evidence provided had not been deemed sufficient to substantiate his claims. The player had been advised to clearly state his intention to have his account permanently blocked due to a gambling problem in his communication with the casino. However, the player had failed to respond to further inquiries and the complaint was eventually rejected due to lack of response.
Igrač iz Irske je pokušao da blokira svoj nalog zbog problema sa kockanjem. Iako je račun ranije bio blokiran, nedavno je ponovo otvoren. Igrač je tvrdio da se sam isključio iz kazina zbog problema sa kockanjem, ali ga je kasnije kontaktirao VIP menadžer koji mu je otvorio novi nalog. Igrač je nekoliko puta pokušao da pruži dokaze o svom zahtevu za samoisključivanje i njegovoj interakciji sa VIP menadžerom. Međutim, dostavljeni dokazi nisu smatrani dovoljnim da potkrepe njegove tvrdnje. Igraču je savetovano da jasno izrazi svoju nameru da mu račun bude trajno blokiran zbog problema sa kockanjem u njegovoj komunikaciji sa kazinom. Međutim, igrač nije odgovorio na dalja pitanja i žalba je na kraju odbijena zbog nedostatka odgovora.
Ranije sam zauvek sam isključio svoj nalog iz Slothub-a preko njihove veb stranice i onlajn ćaskanja pre mesecima i mesecima i nisam razmišljao o tome.
Pre nekoliko nedelja sam dobio poruku od jednog od njihovih predstavnika preko aplikacije Telegram. Nisam im prvi poslao poruku, nikada ranije nisam imao posla sa ovom osobom i nikada ranije nisam koristio aplikaciju kao što se može videti na priloženom snimku ekrana. Predstavnik Slothub-a me je kontaktirao rekavši da mogu da otvore nalog sa mojim brojem mobilnog telefona i ponude sjajnu ponudu. Otvorili su račun i svi moji podaci su već dostavljeni za sve formulare, što mi je takođe krajnje čudno.
Kada su ih kasnije pitali o tome kako su primili moje podatke, oni kažu „Dobili smo vaše kontakt informacije kada ste ih dali jednoj od naših partnerskih veb lokacija ili usluga, za koje ste se složili da se mogu deliti u marketinške svrhe".
Nisam uradio tako nešto.
Nedavno sam pogledao nekoliko foruma ovde sa Morespinom i video vezu između njih dvoje i moj nalog sa Morespinom je još uvek bio otvoren, takođe u to vreme takođe nisu zatvorili moj nalog na Slothub-u kada sam spomenuo da će biti zatvoren i da je u toku žalba sa njima. Kontaktirao sam Morespin i pitao ih zašto su poslali moje podatke u Slothub, a oni su to negirali. Nekoliko trenutaka kasnije blokirali su me i Slothub i Morespin.
Verujem da postoji veza, iako oni navode da ne postoji, između Slothub-a i Morespina, jer je to jedini način na koji bi moje informacije bile poslate kao što je navedeno u njihovom onlajn ćaskanju.
Postoji nekoliko ishoda koje želim da saznam:
1. Ko je Slothubs partner kako navode u onlajn ćaskanju?
2. Kada/Gde/Kako/Zašto su moji podaci poslani preko njihovog partnerskog sajta na Slothub bez mog pristanka jer ovo predstavlja kršenje zaštite podataka jer se nisam složio sa tim.
3. Zašto je moj nalog ponovo otvoren kod Slothub-a nakon što sam prethodno zatražio da se zatvori radi samoisključenja zbog problema sa kockanjem i dozvolio da ponovo uplatim?
4. Zašto se svi moji mejlovi sada ignorišu na Slothub/Morespin u vezi sa ovim problemom?
Svaka pomoć bi bila veoma cenjena.
Srdačan pozdrav,
Shandi37
Hello,
I previously self excluded my account from Slothub forever via their website and online chat months and months ago and I thought nothing of it.
A few weeks ago then I received a message from one of their representative's via the app Telegram. I didn't message them first, I never had any dealings with this person previously and I have never used the app before as can be seen by the screenshot provided. They representative of Slothub contacted me saying they could open an account with my mobile number and offer a great deal. They opened the account and all my details were already submitted for all the forms which I find extremely strange also.
When questioned later about how they received my information they state "We obtained your contact information when you provided it to one of our partner websites or services, which you agreed could be shared shared for marketing purposes."
I did no such thing.
I recently looked on to a few forums here with Morespin and seen a link between the two and my account with Morespin was still open also at this time they also did not close my account with Slothub when I mentioned it to be closed and have an ongoing complaint with them. I contacted Morespin and asked them why did they send my data across to Slothub to which they denied it. A few moments later I was blocked from both Slothub and Morespin.
I believe there is a link, even though they state there isn't, between Slothub and Morespin as that's the only way my information would have been sent across as stated in their online chat.
There's a few outcomes I want to find out:
1. Who is Slothubs partner as they state in the online chat?
2. When/Where/How/Why was my data sent across from their partner site to Slothub without my consent as this is a breach of data protection because I didn't agree to this.
3. Why was my account reopened with Slothub after I had requested it to be closed previously for a self exclusion due to a gambling problem and allowed to deposit again?
4. Why are all my emails now being ignored to Slothub/Morespin about this issue?
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem.
Možete li proslediti sve mejlove ili snimke ekrana koji pokazuju da ste poslali zahteve za zatvaranje naloga? Moja adresa e-pošte je _KSKSKSKSKS_0@email.kkkkk . Da li ste u tim zahtevima naveli koliko dugo želite da vaš nalog bude zatvoren i jasno naveli razlog zašto?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav,
Petronela
Dear Shandy37,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Could you please forward all the emails or screenshots showing that you have sent requests for your account’s closure? My email address is petronela.k@casino.guru. Did you specify in those requests for how long you wish your account to be closed and clearly stated the reason why?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Hvala ti, Shandi37, na mejlu. Proverio sam uslove i odredbe MoreSpin kazina i evo šta sam našao ( ovde ):
6. PRIMAOCI PODATAKA
Informacije koje ste nam dali možemo proslijediti drugim subjektima u našoj grupi kompanija i našim poslovnim partnerima. Ove kompanije uključuju naše matične kompanije, njihove matične kompanije i sve podružnice ovih kompanija, kao i druge kompanije sa kojima poslujemo i imamo potrebne ugovore. Obradu podataka vaših informacija može preduzeti Kompanija ili neko drugo lice u našoj grupi kompanija, koje može koristiti treću stranu da ispuni takve potrebe obrade podataka.
Kada ste kreirali svoj nalog u MoreSpin kazinu, prihvatili ste te uslove.
Možete li proslediti sve mejlove ili snimke ekrana koji pokazuju da ste poslali zahteve za zatvaranje naloga?
Thank you, Shandy37, for your email. I have checked the Terms and Conditions of MoreSpin Casino and this is what I found (here):
6. DATA RECIPIENTS
We may pass information that you have given us to other entities within our group of companies and to our business partners. These companies include our parent companies, their parent companies and all of the subsidiaries of these respective companies, as well as other companies with whom we carry out business and hold necessary agreements. Data processing of your information may be undertaken by the Company or by another entity in our group of companies, which may use a third party to fulfill such data processing needs.
When you created your account with MoreSpin Casino you agreed to those terms.
Could you please forward all the emails or screenshots showing that you have sent requests for your account’s closure?
Ranije ste izjavili da ste se samoisključili iz Slothub kazina pre nekoliko meseci:
Ranije sam zauvek sam isključio svoj nalog iz Slothub-a preko njihove veb stranice i onlajn ćaskanja pre mesecima i mesecima i nisam razmišljao o tome.
Možete li proslediti ovaj zahtev? Dobio sam samo od MoreSpin kazina:
You stated previously that you self-excluded from Slothub Casino months ago:
I previously self excluded my account from Slothub forever via their website and online chat months and months ago and I thought nothing of it.
Could you please forward this request? I received the one from MoreSpin Casino only:
Hvala ti, Shandi37, na tvojim imejlovima. Naveli ste da je vaš prvobitni nalog u Slothub kazinu zatvoren zbog problema sa kockanjem.
Moj prvobitni nalog kod Slothub-a je bio andishan37, a prethodno je zatvoren zbog problema sa kockanjem.
Nalog koji me je kontaktirao i podesio lični menadžer Slothub VIP-a je Shandi37, ja nisam inicirao podešavanje, Slothub me je kontaktirao nakon što sam naveo zavisnost od kockanja preko aplikacije Telegram i otvorio nalog za mene čak i nakon što sam izjavio da se kockam zavisnost sa računom andishan37.
Mogu li da se raspitam o metodu kojim ste pokrenuli samoisključivanje? Da li je to urađeno preko preporučenih kanala ćaskanja uživo ili e-pošte, čime se osigurava da imate zapis za buduću upotrebu?
Na osnovu prosleđenog snimka ekrana, izgleda da ste zahtevali resetovanje lozinke za svoj nalog.
Da li ste kojim slučajem zadržali prepisku između sebe i VIP menadžera koji vam se obratio i podstakao kreiranje novog naloga?
Thank you, Shandy37, for your emails. You stated that your original account with Slothub Casino was closed due to a gambling problem.
My original account with Slothub was andyshan37, this was closed prior due to a gambling problem.
The account which the Slothub VIP personal manager contacted me and set me up for was Shandy37, I did not initiate the set up, Slothub contacted me after stating gambling addiction through the app Telegram and set up an account for me even after I stated a gambling addiction with account andyshan37.
Might I inquire about the method through which you initiated the self-exclusion? Was it done via the recommended channels of live chat or email, ensuring you have a record for future reference?
Based on the forwarded screenshot, it appears you requested a password reset for your account.
Have you, by any chance, retained the correspondence between yourself and the VIP manager who reached out to you and encouraged the creation of a new account?
Priložio sam referencu andishan37 za resetovanje lozinke da bih pokazao da imam nalog sa istim informacijama koje su obrađene kada je novi nalog podesio VIP menadžer.
Metoda za samoisključivanje je bila putem ćaskanja uživo putem usluge samoisključivanja koja je bila obezbeđena i takođe sam naveo da je trajno. Nažalost, danima pokušavam da se vratim na nalog i bezuspešno tražim pomoć putem ćaskanja uživo. Sva prepiska ćaskanja uživo, kao i VIP menadžer su sada potpuno ignorisali sve razgovore/e-poruke koje sam poslao.
Takođe je prošlo 14 dana od kada sam poslao originalnu e-poštu i prema njihovim uslovima i odredbama 14 dana je vremenski okvir za razvrstavanje sporova/žalbi. Nisam dobio nijedan odgovor na te mejlove.
Zadržao sam prepisku preko aplikacije Telegram koju me je kontaktirao VIP menadžer i priložiću je ovde za vašu referencu.
Imajte na umu da je u prepisci sa VIP menadžerom već imala sve moje kontakt podatke i podesila nalog Shandi37 isto kao i Morespin nalog Shandi37, isti broj mobilnog telefona, istu adresu, isto puno ime, rodbinu itd. Nisam morao da radim bilo šta. Možete videti iz mog "Halo?" Pošto nisam znao ko je to i ona je napravila nalog kako navodi.
Ako su vam potrebne dodatne informacije, javite mi. Hvala vam na dosadašnjoj pomoći.
Srdačan pozdrav,
Shandi37
Hello Petronela,
I attached the reference andyshan37 for password reset to show that I had an account with the same information that was processed when the new account was set up by the VIP manager.
The method for self exclusion was through live chat via the self exclusion service that was provided and I also stated permanent with this. Unfortunately I have been trying for days to get back onto the account and asking for assistance through live chat to no avail. All the live chat correspondence and also the VIP manager have now completely ignored all chats/emails which I have sent.
It has also been 14 days now since I sent the original email and as per their terms and conditions 14 days is the time frame for sorting disputes/complaints. I have not received a single response to those emails.
I have retained the correspondence through the app Telegram which the VIP manager contacted me and will attach here for your reference.
Please note with the correspondence to the VIP manager, she had all my contact details already and set up account Shandy37 the same as Morespin account Shandy37, same mobile number, same address, same full name, D.O.B. etc. I didn't have to do anything. You can see from my "Hello?" As I did not know who this was and it was her that set up the account as she states.
If you require any further information please let me know. Thank you for your help so far.
U prilogu možete pronaći i kopiju traga e-pošte koja je poslata podršci Slothub-a bez ijednog odgovora njihovog tima za podršku ili njihove podrške za onlajn ćaskanje u kojoj se navodi na veb lokaciji „Odgovori za manje od 3 minuta" (oni su takođe uživo)
Svi moji pokušaji da ih kontaktiram navode da je operativac onlajn ćaskanja uživo i onda odjednom "Natrag sutra"
Takođe je uključen i trag e-pošte u kojem se navodi da će vas kontaktirati sa ažuriranjem ili rečima u tom smislu. Nijedan odgovor njihovog tima za podršku u vezi sa žalbom.
Ako su vam potrebne dodatne informacije, javite mi.
Srdačan pozdrav,
Shandi37
Hello Petronela,
Please find attached also a copy of the email trail that has been sent to Slothub support with not a single response from their support team or their online chat support which states as per the website "Replies in under 3mins"(they are also live)
All of my attempts to contact them state that the online chat operative is live and then all of a sudden"Back Tomorrow"
Also included is the email trail which states they would contact you with an update or words to that effect. Not a single response from their support team in reference to the complaint.
If you require any further information please let me know.
Situacija ostaje nejasna u vezi sa tim da li je vaše samoisključivanje iz Slothub kazina bilo zbog problema u vezi sa kockanjem. Na osnovu dostavljenih dokaza, utvrdili smo da ste imali prethodni nalog u kazinu, koji je bio ili blokiran ili neaktivan određeni period. Nakon toga, VIP menadžer vam je dao specijalnu ponudu, koju ste odmah prihvatili. Tokom ove razmene, nije bilo reči o problemima sa kockanjem.
Obavestite me ako postoje dodatne informacije koje sam previdio, ali bojim se da ću biti prinuđen da odbijem vašu žalbu kao neopravdanu. Voleo bih da mogu biti od veće pomoći. Hvala unapred na odgovoru i razumevanju.
The situation remains unclear regarding whether your self-exclusion from Slothub Casino was due to gambling-related issues. Based on the evidence provided, we have established that you had a previous account with the casino, which was either blocked or inactive for a period. Subsequently, the VIP Manager extended a special offer to you, which you promptly accepted. Throughout this exchange, there was no mention of any gambling problems.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
Produžavamo tajmer za 7 dana. Molim vas da znate da ukoliko ne odgovorite u zadato vreme ili ne pružite asistenciju, mi ćemo da odbijemo prigovor.
Dear Shandy37,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Izvinjavam se zbog zakašnjelog odgovora jer sam bio odsutan i tek sada imam priliku da odgovorim.
Dakle, što se tiče naloga Shandi37, ovo je bio nalog sa andy_shanagher@yahoo.com .
Nalog andishan37 je bio sa andyshanagher137@gmail.com . Ovaj nalog je samo isključen preko njihove veb stranice putem ćaskanja na mreži kojem sam pokušao da pristupim. Opcija slanja transkripta na vašu adresu e-pošte ne postoji na ovom sajtu i možete samo da pravite snimke ekrana onlajn ćaskanja kao što je prethodno prikazano iznad.
Napravio sam više pokušaja da se vratim na taj nalog da bih dobio te informacije da biste pokazali da:
1. Imao sam nalog sa istim informacijama koji je korišćen za otvaranje naloga kod Slothub-a sa novom e-poštom i operater je to znao kada me je kontaktirao.
2. Taj nalog je samoisključen zbog zavisnosti od kockanja.
Vide moje informacije o ćaskanju na mreži i odbijaju da odgovore i na e-poštu i na onlajn ćaskanje.
Zamolio bih vas da pozovete sajt/kazino da ovde odgovori sa informacijama koje sam zahtevao u skladu sa GDPR-om, a koje uključuju sve e-poruke/transkripte ćaskanja, informacije o nalogu, istoriju transakcija itd. Oni su odbili da odgovore. Takođe su odbili da odgovore na moju pritužbu putem e-pošte za koju su naveli u svojim uslovima i odredbama da je rok od 14 dana za odgovor. Potpuno su utihnuli, a prvobitni operater podrške koji me je kontaktirao preko Telegrama me je takođe blokirao da ih kontaktiram.
Pokazao sam da imam dva naloga sa istim informacijama i pokušao sam da prikupim što više informacija za vas, ali kada operater/onlajn ćaskanje/podrška potpuno ne reaguje, onda bih vas zamolio da ih pozovete da uđu ovaj razgovor i pokušajte da rešite ovu stvar.
Navedite informacije koje sam tražio da vam dokažem ovaj slučaj.
Potpuno je neodgovorno da Slothub ne odgovori sa mojim informacijama ili informacijama koje sam tražio.
Možete li, molim vas, pomoći oko ovog pitanja.
Srdačan pozdrav,
Shandi37
Hello Petronela,
Apologies for the delayed response as I've been away and only getting a chance to reply now.
So in regards to the account Shandy37, this was the account with andy_shanagher@yahoo.com.
The account andyshan37 was with andyshanagher137@gmail.com. This account was self excluded via their website through online chat which I have tried to get access to. The option to send transcript to your email address does not exist with this site and you can only take screenshots of online chats as previously shown above.
I have made multiple attempts to get back onto that account to get that information for you to show that:
1. I had an account with the same information that was used to open an account with Slothub with the new email and the operator knew this when they contacted me.
2. That account was self excluded due to a gambling addiction.
They see my online chat information and refuse to respond to both emails and online chats.
I would ask you to invite the site/Casino to respond here with the information that I requested under GDPR also which includes all emails/chat transcripts, account information, transaction history etc. They have refused to respond. They have also refused to respond to my email complaint which they stated in their terms and conditions would be 14 days for a response. They have gone completely quiet and the initial support operator who contacted me through Telegram has also now blocked me from contacting them.
I have shown that I have two accounts with the same information and have tried to gather as much information for you as possible but when the operator/online chat/support are completely unresponsive then this is where I would ask you could you invite them to enter this conversation and try to resolve this matter.
Provide the information which I requested so that I can prove this case for you.
It's completely irresponsible for Slothub to not respond with my information or the information I requested.
Iskreno se izvinjavam, ali nismo u mogućnosti da nastavimo bez potkrepljenih dokaza koji potvrđuju da ste, u stvari, tražili blokiranje vašeg naloga zbog problema sa kockanjem. Kada se prijavljujete za samoisključivanje, jasno navedite razlog zašto želite da vaš nalog bude deaktiviran i navedite vremenski period. Takođe, imejl „Subject" treba da bude jasno označen i lako prepoznatljiv jer podrška za kazino prima mnogo zahteva dnevno, stoga, ako je vidljivo označen, imate veće šanse da vaš zahtev bude odobren što je pre moguće.
Primer:
Naslov e-pošte: Samoisključivanje
Podaci o igraču:
Ime:
Prezime:
Rođenje:
Prijava u kazino:
Adresa E-pošte:
„Pozdrav kazino Slothub,
Pišem da vas obavestim da želim da odmah isključim iz ovog kazina i da ne primam bilo kakav marketinški materijal u vezi sa kockanjem na minimalni period od kkk meseci/godina (doživotno).
Razlog koji je prethodio mojoj odluci je kkk
Potvrđujem da mi neće biti dozvoljeno da poništim svoje samoisključivanje tokom ovog perioda i da se samoisključenje ne može ukinuti pre isteka dogovorenog perioda."
Molimo pošaljite još jednu e-poštu na _KSKSKSKSKS_0@email.kkkkk (možete mi poslati kopiju na _KSKSKSKSKS_1@email.kkkkk ) i obavestite me o svim daljim dešavanjima. Posedovanje čvrstih dokaza je apsolutno neophodno prilikom podnošenja žalbe, jer bez njih, naše šanse da se pozabavimo radnjama kazina su značajno smanjene.
Hvala unapred.
I sincerely apologize, but we are unable to proceed without substantiating evidence confirming that you did, in fact, request the blocking of your account due to a gambling issue. When applying for the self-exclusion, state clearly the reason why you want your account to be deactivated and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.
Example:
Email subject: Self-exclusion
Player’s info:
First name:
Last name:
DOB:
Casino login:
Email address:
"Greetings Slothub Casino,
I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).
The reason that preceded my decision is xxx
I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."
Please send another email to support@slothub.com (you can CC me at petronela.k@casino.guru in the copy) and keep me informed about any further developments. Having solid proof is an absolute necessity when submitting a complaint, as without it, our chances of addressing the casino's actions are significantly diminished.
Produžavamo tajmer za 7 dana. Molim vas da znate da ukoliko ne odgovorite u zadato vreme ili ne pružite asistenciju, mi ćemo da odbijemo prigovor.
Dear Shandy37,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Shandi37, cenim što ste me uključili u svoju e-poštu kazinu. Međutim, izgleda da niste eksplicitno preneli svoju nameru da vaš nalog bude trajno blokiran zbog problema sa kockanjem. Od suštinskog je značaja da razumete da se bez jasnog obrazloženja vaše odluke ne može smatrati validnim dokazom i možda neće biti prepoznata kao relevantna komunikacija koja podržava vašu buduću odluku da se uzdržite od korišćenja ovog određenog kazina.
Shandy37, I appreciate that you included me in your email to the casino. However, it seems that you didn't explicitly convey your intention to have your account permanently blocked due to a gambling problem. It's essential to understand that without clearly stating the rationale behind your decision, it cannot be regarded as valid proof and may not be recognized as relevant communication to support your future decision to abstain from using this particular casino.
Produžavamo tajmer za 7 dana. Molim vas da znate da ukoliko ne odgovorite u zadato vreme ili ne pružite asistenciju, mi ćemo da odbijemo prigovor.
Dear Shandy37,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Produžavamo tajmer za 7 dana. Molim vas da znate da ukoliko ne odgovorite u zadato vreme ili ne pružite asistenciju, mi ćemo da odbijemo prigovor.
Dear Shandy37,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Sa žaljenjem vas obaveštavamo da moramo da odbacimo ovaj konkretan slučaj zbog nedostatka odgovora igrača na naše poruke i pitanja. Kao rezultat toga, nismo u mogućnosti da nastavimo sa bilo kakvom daljom istragom niti da pružimo potencijalna rešenja za rešavanje ovog problema. Međutim, želimo da naglasimo da igrač zadržava mogućnost da ponovo otvori ovu žalbu u bilo kom trenutku u budućnosti ako odluči da to učini. Ostajemo otvoreni i voljni da pomognemo u rešavanju problema ako igrač odluči da nastavi komunikaciju.
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
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