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I have a pending withdrawal since October 2nd and still nothing

tengo retirada pendiente desde 2 de octubre todavia nada

Dear rasate1,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Is the withdrawal still 'pending' in your account? Do I understand correctly your account is blocked?

Looking forward to hearing from you.

Best regards,

Tomas

It's not blocked, I suppose, but now I'm from Spain and the casino has been restricted for four days, so I can log in to the account, but I can talk to those responsible for the chat. And another thing, the account has actually been verified since February this year.

No está bloqueada supongo pero ahora estoy de España y hace cuatro días que el casino está restringido de agui uno puedo entrar en la cuenta ,pero puedo ablar con los responsables de chat. Y otra cosa realmente la cuenta está verificada desde mes de febrero este año

My account has been verified since February and I have actually made a withdrawal. I didn't expect that I could have problems with the casino. I don't know if I have the option to report casino slotimo

Mi cuenta está verificada desde mes de febrero y realmente he conseguido un retiro .No esperaba que puedo tener problemas con el casino .No se si tengo opción denunciar casino slotimo

Have you been in contact with casino support regarding the issue? Have they told you why your withdrawal hasn't been processed yet?

If there is correspondence between you and the casino, please forward it to my email at tomas@casino.guru

Another problem!! I have tried to send email and from Gmail they have told me that they do not reject it so I think I am blocked altogether: I cannot enter the casino account and the email is not accepted, the only way is through the chat but there they only manipulate me

Otro problema!!he intentado enviar coreo electrónico i desde Gmail me han avisado que no que lo rechazan entonces creo que estoy bloqueado en total:no puedo entrar en la cuenta de casino y el coreo no lo aceptan la única manera es por el chat pero ahí solo me manipulan

Thank you very much, rasate1, for providing the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello rasate1,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Slotimo Casino to join the conversation and participate in the resolution of this complaint.

Dear Slotimo Casino,

Can you please provide an update on the payment status and also explain why the player's account has been blocked?

Thank you.

Kind regards,

Tomas

no se si esta bloqueada porque no pudo entrar en la paguina Access forbidden

Please note that this website is not accessible from your location. As part of local regulations, we cannot grant you access to the website.

In case you have any questions or believe that you are restricted in error, please do not hesitate to contact us via email at support@slotimo.com.

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Good morning! I want to inform you that I just got the pending payment. It was all because of your help. Thank you very much for everything!! Good day.

Buenos días! Quiero informarle que acabo de conseguir el pago pendiente .Todo fui por la ayuda de ustedes . Muchísimas gracias por todo!! Buen día.

Dear rasate1,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas