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payment delay from February 14

retraso de pago desde 14 de febrero

Dear rasate1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

I have doubts because it has been a long time without answers, they have really gotten all the information and if I do not have the answer, I doubt that it is possible to take advantage of it

tengo dudas porque ha pasado mucho tiempo sin respuestas realmente han conseguido doda la informacion y si no tengo la respuesta e mpieso dudar que es posible aprovechar se de ella

I fully understand your frustration, rasate1. However, I will set the timer for additional 6 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

hello . I want to inform you that my problem has been solved thank you

hola . quiero informar le que se ha resuelto mi problema gracias

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, rasate1, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

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