The player from United Kingdom claims the casino doesn't handle player complaints faithfully. Despite several emails requesting account closure and return of funds citing license and payment provider issues, only the account closure was processed. We've rejected this complaint in accordance with the player's explicit request. Additionally, the Casino.Guru account will be deactivated as per the player's instructions.
Igrač iz Ujedinjenog Kraljevstva tvrdi da kazino ne postupa verno sa pritužbama igrača. Uprkos nekoliko e-poruka u kojima se zahteva zatvaranje računa i vraćanje sredstava u kojima se navode problemi sa licencom i dobavljačima plaćanja, obrađeno je samo zatvaranje naloga. Odbili smo ovu žalbu u skladu sa izričitim zahtevom igrača. Pored toga, Casino.Guru nalog će biti deaktiviran prema uputstvima igrača.
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