Dragi Andi02,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem.
Možete li mi poslati e-mail sa promotivnom ponudom koju ste dobili? Po mogućstvu, prosledite mi ga kao prilog u .eml formatu. Moja adresa e-pošte je veronika.l@casino.guru . Uključite transkript ili snimke ekrana vaše komunikacije sa podrškom za ćaskanje gde ste pitali o uslovima bonusa.
U opštim uslovima bonusa kazina, postoje sledeće informacije u vezi sa dobicima od besplatnih okretaja:
1. Povlačenje dobitaka iz bonusa dobrodošlice datih bez depozita ograničeno je na: 50 € / 75 C$ / 75 A$ / 80 NZ$ / 200 zł / 250 R$ / 3000 ₽ / 7 000 JPI / 350 DKK / 500 NOK .
1.1. Maksimalni mogući iznos za povlačenje iz bonusa bez depozita: €100 / C$150 / A$150 / NZ$ 160 / 400 zł / R$500 / ₽6000 / ¥14000 / 700 DKK / 1000 NOK.
1.2. Maksimalni mogući iznos za povlačenje iz bonusa bez depozita primljenih u Bonus Shopu: k5 od iznosa bonusa ili sredstava dobijenih od besplatnih okretaja (zavisi od statusa naloga).1.3. Maksimalni dozvoljeni iznos za povlačenje koji je osvojen od besplatnih okretaja kazino bonusa je €100 . Ako iznos povlačenja premašuje dozvoljeni iznos, igrač će dobiti €100, a ostatak će biti naplaćen igračima u skladu sa politikom bonusa.
Međutim, ako bonus ima svoje posebne uslove i odredbe, oni će zameniti opšte uslove bonusa.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear Andi02,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem.
Could you please send me the email with the promotional offer you received? Preferably, forward it to me as an attachment in .eml format. My email address is veronika.l@casino.guru. Please include the transcript or screenshots of your communication with chat support where you asked about the Bonus Terms.
In the general Bonus Terms of the casino, there is the following information regarding winnings from free spins:
1. Withdrawals of winnings from welcome bonuses given without deposit are limited to: €50 / C$75 / A$75 / NZ$ 80 / 200 zł / R$250 / ₽3000 / ¥7000 / 350 DKK / 500 NOK .
1.1. Maximum possible withdrawal amount from the no deposit bonus: €100 / C$150 / A$150 / NZ$ 160 / 400 zł / R$500 / ₽6000 / ¥14000 / 700 DKK / 1000 NOK .
1.2. Maximum possible withdrawal amount from no deposit bonuses received in the Bonus Shop: x5 of the amount of bonus or funds received from free spins (depends on the status of the account).1.3. The maximum allowed amount for withdrawal that has been won from casino bonus free spins is €100. If the withdrawal amount exceeds the allowed amount, the player will receive €100 and the rest will be charged to players in accordance with the bonus policy.
However, if a bonus has its own specific terms and conditions, these will override the general bonus terms.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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