The player from the United Kingdom made a deposit, won, and requested a withdrawal of £160. However, the withdrawal is still pending, and when inquired through online chat, they were informed that it could take anywhere from 7 to 21 days. It seems to be a common practice of Spicy Jackpots Casino to ignore us completely in our attempts to mediate any kind of issue therefore the complain remains unresolved.
Igrač iz Ujedinjenog Kraljevstva je napravio depozit, pobedio i zatražio povlačenje od 160 funti. Međutim, povlačenje je još uvek na čekanju, a kada su upitani putem onlajn ćaskanja, obavešteni su da bi to moglo da potraje od 7 do 21 dan.
Napravio sam depozit, osvojio prilično pristojan iznos, podigao 160£, ali još uvek čekam na povlačenje, i dalje se prikazuje kao na čekanju, pokušavam da pitam na onlajn ćaskanje kada ću moći da dobijem svoje povlačenje i Odgovor je bio da treba da budete strpljivi da traje od 7 do 21 dan, to je neka šala ili šta. Zaista se nadam da ću dobiti svoj novac.
I did make a deposite, won pretty decent amount , withdraw 160£ , but I am still waiting for it on withdrawal it is still showing as a pending, I try to ask on online chat when I will be able to get my withdrawal and the answer was you need to be patient it take from 7 up to 21 day, It is some sort of joke or what. I really hope that I will get my money.
Draga blondkiki543,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Da li sam dobro razumeo da je vaša uplata još uvek na čekanju na nalogu bez obrade? Možete li da navedete pre koliko dana je zatraženo vaše povlačenje? Da li je vaš nalog u prošlosti uspešno verifikovan?
Sasvim je uobičajeno da povlačenju treba nekoliko dana ili čak nedelja da se u potpunosti obrađuju. To znači da može proći neko vreme pre nego što se novac pojavi na vašem računu, posebno ako je to vaše prvo povlačenje. Zato savetujemo igračima da budu strpljivi i da sačekaju najmanje 14 dana nakon zahteva za povlačenje pre nego što podnesu žalbu. Pod pretpostavkom da ste uspešno završili KIC verifikaciju i da je vaše povlačenje odobreno, zaista verujem da je samo pitanje vremena kada ćete je dobiti.
Radujemo se Vašem odgovoru. Hvala unapred.
Srdačan pozdrav,
Petronela
Dear blondkiky543,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your payment is still pending inside the account without being processed? Could you please specify how many days ago was your withdrawal requested? Was your account successfully verified in the past?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
Moj nalog je u potpunosti verifikovan, izvršio sam povlačenje pre 7 dana, i da, još uvek se prikazuje kao na čekanju.
My account is fully verified, I did make a withdrawal 7 days ago, and yes it is still showing as a pending.
blondkiki543, cenim ažuriranja. Iako priznajem da je trenutna situacija daleko od idealne, ostajem optimista da kazino može da reši problem u narednih nekoliko dana. Budite strpljivi sa mnom do narednih pet dana, a ako do tada ne bude poboljšanja, mi ćemo preduzeti mere kao što to obično činimo nakon 14-dnevnog perioda zahteva za povlačenje.
blondkiky543, I appreciate the updates. Although I acknowledge that the current situation is far from ideal, I remain optimistic that the casino can resolve the issue within the next few days. Kindly be patient with me until the next five days, and if there are no improvements by then, we will take action as we typically do after a 14-day withdrawal request period.
Dear blondkiky543,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Zdravo, moje povlačenje se i dalje prikazuje kao na čekanju, pokušajte da iһ kontaktirate više puta, oni mi stalno govore da je proces povlačenja 7-21 dan, morate biti strpljivi i čekati to je samo ono što mi stalno govore. Proces povlačenja je već 18 dana
Hello, my withdrawal is still showing as a pending, try to contact them multiple times they keep telling me that withdrawal process time is 7-21 day you need to be patient and wait that is only what they keep telling me. Withdrawal process time already is 18 days
Hvala vam puno, blondkiki543, što ste dali sve potrebne informacije. Sada ću preneti vašu žalbu svom kolegi Petru ( KSKSKSKSKS0@email.kkkkk ) koji će vam biti u pomoći. Želim vam puno sreće i nadam se da će vaš problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, blondkiky543, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Pozdrav,
Hvala vam blondkiki543 što ste nam pružili sve informacije. Nadam se da ćemo zajedno uspeti da rešimo ovaj problem.
Sada bih želeo da zamolim Spici Jackpots Casino za njihovu pomoć u rešavanju ove žalbe. Želeli bismo da znamo zašto ovo povlačenje traje toliko dugo i da li možemo bilo šta da učinimo da to bude brže.
Hvala vam!
Hello there,
Thank you blondkiky543 for providing us with all the information. I hope we'll be able to resolve this issue together.
I would now like to ask Spicy Jackpots Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.
Thank you!
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
Još uvek nisam dobio svoje povlačenje, a kada ih pitam u ćaskanju, oni stalno govore da ima više povlačenja i da su zauzeti, budite strpljivi. Ali prošlo je već mesec dana i kako se kaže može da potraje od 7 do 21 dan, to je već više od toga.
I still haven't got my withdrawal, and when I ask them on chat they keep saying that there is multiple withdrawals and they are busy, be patient. But it's been already a month and as it is state it can take from 7 up to 21 day, it is already more than that.
Više puta sam pokušavao da kontaktiram kazino, ali nisam imao uspeha. Bojim se da se ne može mnogo postići bez saradnje sa njegove strane. Pošto nismo u mogućnosti da proverimo pod kojom licencom Curacao posluje kazino i ne odnosi se ni na jednu ADR uslugu, ne znamo kome autoritetu za igre na sreću da se obratimo. Ako želite da kontaktirate sve njih, mogu ih podeliti sa vama putem e-pošte. ( _KSKSKSKSKS_0@email.kkkkk )
Označiću žalbu kao „nerešenu" u našem sistemu. Razumem da ovo nije zadovoljavajuće rešenje za vaš problem. Međutim, smanjenje rejtinga uzrokovano nerešenim žalbama moglo bi pomoći da se promeni pristup kazina. Ako kazino odluči da reaguje, ponovo ćemo otvoriti žalbu i bićete obavešteni putem e-pošte.
Mogu samo da vam preporučim da birate kazina prema njihovim recenzijama i ocenama u budućnosti kako biste izbegli ovakve situacije. Žao mi je što ovom prilikom nismo mogli biti od veće pomoći.
Srdačan pozdrav,
Petar
I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since we are unable to verify under which Curacao license the casino operates and doesn't refer to any ADR service, we don't know which gaming authority to turn to. If you wish to contact all of them I can share them with you via email. (peter.c@casino.guru)
I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.
I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.
Best regards,
Peter
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
