Uplatio sam samo depozite u ovom kazinu.
Ukupno 3 depozita na računu.
Sa poslednjim depozitom imao sam relativno sreće i uspeo sam da osvojim oko 300-400 evra. Umesto da podignem novac, angažovao sam se na jednom od nedeljnih turnira (Veekli Cash Race).
Osvojio sam treću nagradu u nedeljnoj trci za gotovinu od 18. oktobra 2023. u 11:00, koja je iznosila 400 evra.
Umesto da povučem ovu nagradu, koja je besplatna i mogla sam da je povučem odmah, odlučila sam se za sledeću nedeljnu trku za keš (obavezno je da se uključim ručno) i počela da se kladim na 0,5 evra da bih se kvalifikovala i nadamo se da ću osvojiti još jednu nagradu.
Proverio sam svoj plasman na turniru nekoliko sati pre kraja turnira i bio sam 3. mesto, što znači da je trebalo da do kraja turnira ponovo dobijem nagradu od 400 evra.
Turnir je završen u 09:00 UTC danas, a ja nisam primio 400 evra na svoj račun.
Mislio sam da je to možda greška u sistemu, pa sam više puta osvežio veb lokaciju i obrisao istoriju/keš itd... ali bonus još uvek nije pripisan na moj nalog.
Kontaktirao sam podršku uživo.
Rekao sam:
„Hej Agnes,
Bio sam treće mesto na Veekli Cash Race turniru koji se završio pre 5 minuta. Prošli put sam takođe bio treći i dobio nagradu od 400 evra u 09:00 kada se turnir završio.
Još uvek nisam dobio nikakvu nagradu na svoj račun, možete li molim vas da proverite ovo i da mi uplatite 400 evra?
Bio sam 3. rang na turniru i igrao sam sa svojim sredstvima da bih se kvalifikovao za ovo, sredstvima koja sam mogao da povučem. "
Njihov odgovor:
„Primanje bonusa vam nije dostupno po odluci administracije jer je odnos vaših bonusa i depozita visok. Možete igrati samo za svoj pravi novac (deponovani novac), praviti opklade za pravi novac i podizati svoje dobitke.
Žao mi je zbog ovoga"
Rekao sam:
„U redu, ali sam se kvalifikovao za turnir sa novcem koji sam mogao da podignem, ali radije igram u kazinu! I stigao sam do ranga 3, što je bila nagrada od 400 evra, klađenjem na 0,50 centi sa novcem koji sam mogao da povučem. Razumem ako želite da me isključite iz budućih turnira ili bonus promocija, ali sam potrošio sav svoj novac da bih se kvalifikovao za turnir, i nije fer da sada uzmem nagradu! Takođe nikada nisam dobio e-poruku o ovoj odluci! Ovo je nečuveno! "
Odgovorila je:
„Karlose, razumem tvoja osećanja. Ova odluka o tvom nalogu doneta je juče, odnosno posle tvog turnira. U slučaju da si nas juče kontaktirao, tvoja nagrada bi mogla da se doda, ali sada je, nažalost, nemoguće."
Imajte na umu da sam napravio opklade koje su se kvalifikovale za turnir sa pravim novcem, koji sam mogao da povučem.
Takođe imajte na umu da sam napravio tri depozita u ovom kazinu i nikada nisam povukao novac nazad.
Odabrao sam turnir ručno i nisam imao ograničenja da se uključim u turnir. Štaviše, mogao sam da vidim svoj napredak na turniru cele nedelje, do samog kraja, i nikada nisam dobio nikakvu informaciju da više ne mogu da igram na turnirima.
Izgubio sam saldo od 500 evra pravog novca koji sam mogao da podignem igrajući za turnir. Mislim da je nečuveno što su nekoliko sati pre nego što su osvojili nagradu koju sam pošteno osvojio, „odlučili" da više ne ispunjavam uslove, posebno kada nisam ni jednom napravio povlačenje, već samo uplatu. Ovo mi liči na prevara i želim bonus od 400 evra besplatnog opklada na koji imam pravo.
Link za turnir: https://vvv.spinfever.com/tournaments/veekli-cash-race
I have only ever made deposits in this Casino.
A total of 3 deposits in the account.
With my last deposit I was relatively lucky and was able to win around 300-400 Euros. Instead of withdrawing the money I got engaged in one of the weekly tournament (Weekly Cash Race).
I won the third prize in the Weekly Cash Race from 18 Oct 2023, 11:00, which was 400 Euros.
Instead of withdrawing this prize, which is wager free and I could have withdrawn instantly, I opted in for the next Weekly Cash Race, (it is mandatory to manually opt in) and started betting 0.5 Euro bets to qualify and hopefully win another prize.
I checked my ranking in the tournament a few hours before the end of the tournament, and I was 3rd place, meaning I was meant to receive by the end of the tournament a prize of 400 Euros again.
The tournament ended at 09:00 AM UTC today, and I did not receive the 400 Euros to my account.
I thought its perhaps a bug in the system, so I refreshed the website multiple times and cleared history/cache etc... but the bonus was still not credited to my account.
I contacted the live support.
I said:
"Hey Agnes,
I was third place in the Weekly Cash Race tournament which ended 5 minutes ago. Last time I was also third and received the 400 Euro prize at 09:00 AM when the tournament ended.
I have not received any prize to my account yet, could you please check this, and credit me the 400 Euros?
I was rank 3 in the tournament, and played with my funds to qualify for this, funds which I was able to withdraw. "
Their response:
"Receiving bonuses are not available for you per administration's decision as the ratio of your bonuses to your deposits is high. You can play only for your real money (deposited money), make real money bets and withdraw your winnings.
I'm sorry about this"
I said:
"kay, but I had qualified for the tournament with money that I could have withdrawn, but rather played in the casino! And I reached rank 3, which was 400 Euro prize, by betting 0.50 cent bets with money I could withdraw. I understand if you want to exclude me from future tournaments or bonus promotions, but I spent all my money to qualify for the tournament, and its not fair to take the prize now away! Also I never received an email about this decision! This is outrageous!"
She replied:
"Carlos, I understand your feelings. This decision about your account was made yesterday, that is, after your tournament. In case you contacted us yesterday, your prize could be added, but now, unfortunately, it's impossible."
Keep in mind that I only made bets that qualified for the tournament with real money, which I could withdraw.
Keep also in mind that I have made three deposits in this casino and never ever once withdrawn any money back.
I opted in the tournament manually, and had no restriction to opt in the tournament. Further more I was able to see my progress in the tournament all week, until the very end, and never received any information that I am no longer able to play in tournaments.
I lost the 500 Euro real money balance which I could have withdrawn by playing for the tournament. I think its outrageous that they "decided" a few hours before winning the prize which I won fairly that I am no longer eligible, specially when I have not once made a withdrawal, and only deposits. This looks very much like a scam to me, and I want the 400 Euro wager free bonus which I am entitled to.
Tournament link: https://www.spinfever.com/tournaments/weekly-cash-race
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