Draga Natalija!
Hvala vam što se bavite mojim slučajem. Od tada sam morao da verifikujem svoj nalog i dao sam sve potrebne informacije. Međutim, za transakciju sam koristio karticu za jednokratnu upotrebu kompanije Revolut, obavestio sam to da tim za podršku razgovaram o ovom problemu tri puta i takođe poslao e-poštu u kazino, ali moja verifikacija je odbijena tri puta.
Danas je od mene zatraženo da dostavim celu istoriju transakcija, koju sam dostavio. Uprkos tome, kazino ponovo traži karticu za jednokratnu upotrebu sa mojim imenom na njoj. Ovo je nemoguće, pošto su se podaci o jednokratnoj kartici promenili nakon kupovine. Već sam poslao sve relevantne informacije, uključujući izjavu iz Revolut-a koja pokazuje moje ime i poslednje četiri cifre kartice koja se koristi za verifikaciju, po potrebi. Ipak, moja verifikacija se i dalje odbija.
Pored toga, kada ponovo pokušam da učitam tražene dokumente, ne mogu to da uradim. Nalog me traži da verifikujem, ali odeljak za verifikaciju mi ne dozvoljava da bilo šta otpremim.
Prošlo je 23 dana otkako sam pokrenuo povlačenje, a još uvek ne mogu da dobijem svoj novac. Ljubazno vas molim za pomoć da se ovo pitanje reši što je pre moguće. Već sam poslao sve dokaze putem mejla.
Petar
Dear Natalia!
Thank you for handling my case. Since then, I was required to verify my account and have provided all the necessary information.. However, I used a disposable card from Revolut for the transaction, and I informed that to chat support team about this issue three times and also sent an email to the casino, but my verification has been declined three times.
Today, I was asked to provide my entire transaction history, which I submitted. Despite this, the casino requesting the disposable card again with my name on it. This is impossible, as the disposable card details changed after the purchase was made. I have already sent all relevant information, including a statement from Revolut showing my name and the last four digits of the card used for verification, as required. Yet, my verification continues to be denied.
Additionally, when I try to upload the requested documents again, I am unable to do so. The account prompts me to verify, but the verification section does not allow me to upload anything.
It has been 23 days since I initiated the withdrawal, and I am still unable to get my money. I kindly request your assistance in resolving this matter as soon as possible. I have already sent all the evidence via email.
Peter
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