NaslovnaPritužbeSpinight Casino - Povlačenja igrača su odložena.
Spinight Casino - Povlačenja igrača su odložena.
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4.181 €
Spinight Casino
Index sigurnosti:Visok
Sigurnosni indeks
Zajedno sa našom metodologijom recenzija, mi smo izračunali Sigurnosni indeks kazina baziran na više od 20 faktora, uključujući finansije, fer Uslove i pravila, prigovore igrača i drugo. Što je viši Sigurnosni indeks, veće su šanse da vam vaši dobici budu isplaćeni.
The player from Germany attempted to withdraw 4,180 euros from Spinight Casino after winning and having previously received a payout of 500 euros. Although he had been fully verified and his withdrawals were being processed, he waited for two weeks without any progress. The Complaints Team intervened by contacting the casino, which confirmed that the player's withdrawals had been processed, and after a short wait, the player received the full amount of his winnings. The complaint was marked as resolved following the player's confirmation of full payment.
Igrač iz Nemačke pokušao je da podigne 4.180 evra iz Spinajt kazina nakon pobede i prethodno je dobio isplatu od 500 evra. Iako je bio u potpunosti verifikovan i njegova povlačenja su bila u procesu obrade, čekao je dve nedelje bez ikakvog pomaka. Žalbeni tim je intervenisao tako što je kontaktirao kazino, koji je potvrdio da su isplate igrača obrađene, i nakon kratkog čekanja, igrač je dobio pun iznos svog dobitka. Žalba je označena kao rešena nakon što je igrač potvrdio punu uplatu.
Nakon što sam ispunio uslove za klađenje, uspeo sam da osvojim ukupno 4.680 evra.
Od tog iznosa 500 evra je već isplaćeno.
Dakle, ostalo mi je još 4.180 evra koje bih želeo da podignem.
Čekam 2 nedelje da se obrađuju moje isplate od po 500 evra, od 5. i 8. novembra, ali ništa se nije desilo.
Ćaskanje uživo me obavestilo da sam u potpunosti verifikovan i da se moje povlačenje obrađuje. Međutim, nakon 2 nedelje čekanja, moje strpljenje je ponestalo.
Nadam se da mi možete pomoći.
Hello,
On November 2, 2024, I deposited 500 euros at Spinight Casino using the first welcome bonus of 100% up to 500 euros.
After completing the wagering requirements, I was able to win a total of 4,680 euros.
500 euros of that amount have already been paid out.
So, I still have 4,180 euros remaining that I would like to withdraw.
I have been waiting for 2 weeks for my withdrawals of 500 euros each, dated November 5 and November 8, to be processed, but nothing has happened.
The live chat informed me that I have been fully verified and that my withdrawal is being processed. However, after a 2-week wait, my patience has run out.
I hope you can help me.
hallo
ich habe im spinight casino am 2.11.2024 500 euro mit dem ersten willkommensbonus 100% bis zu 500 euro eingezahlt
nach erfüllung der umsatzbedingungen konnte ich insgesamt 4680 euro gewinnen.
500 euro davon wurden bereits ausgezahlt
es sind also noch 4180 euro offen die ich gern auszahlen möchte
nun warte ich seit 2 wochen das meine auszahlungen von jeweils 500 euro vom 5.11. und 8.11. bearbeitet werden aber es passiert nichts.
live chat teilte mir mit das ich vollständig verifiziert wurde und das meine auszahlung bearbeitet wird aber nach 2 wochen wartezeit ist nun meine geduld am ende.
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja da razjasnim vašu situaciju.
Kada ste poslednji put komunicirali sa korisničkom podrškom u vezi sa isplatom vaših dobitaka? Da li su objasnili kašnjenje u obradi vaše uplate?
Da li postoji ikakva šansa da se vaše igranje sa bonusom istražuje?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear fowi30,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
When was the last time you communicated with customer support regarding the payout of your winnings? Have they explained the delay in processing your payment?
Is there any chance that your gameplay with the bonus is being investigated?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
-Razgovarao sam sa četovanjem uživo danas i samo mi se stalno iznova govori da treba da budem strpljiv i da su kontaktirali odeljenje finansija da ubrzaju isplatu
-Ne znam da li se moja bonus igra istražuje
-I spoke to the live chat just today and I'm just told over and over again that I should be patient and that they have contacted the finance department to speed up the payout
-I don't know if my bonus game is being investigated
-erst heute habe ich mit dem live chat gesprochen und es wird mir immer wieder nur gesagt das ich mich gedulden soll und das sie die finanzabteilung kontaktiert haben um die auszahlung zu beschleunigen
-ob mein bonussspiel untersucht wird weiss ich nicht
Prosledite mi svu komunikaciju između vas i korisničke podrške koja bi mogla biti relevantna za istragu vašeg slučaja na veronika.l@casino.guru . Hvala unapred na saradnji.
Please forward me all the communication between you and customer support that could be relevant to the investigation of your case at veronika.l@casino.guru. Thank you in advance for your cooperation.
Hvala vam puno, fovi30, što ste dali sve potrebne informacije. Sada ću preneti vašu žalbu kolegi Mihalu ( michal.k@casino.guru ) koji će vam biti u pomoći. Želim vam puno sreće i nadam se da će vaš problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, fowi30, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Michal je, a ja sam preuzeo vašu žalbu. Pregledao sam vaš slučaj i kontaktiraću kazino da rasvetlimo ovu stvar.
Pozivamo Spinight Casino da se pridruži razgovoru.
Dragi Spinight Casino,
Možete li, molim vas, da date objašnjenje zašto se trenutna povlačenja igrača još uvek ne obrađuju uprkos tome što je račun igrača već verifikovan i oni su već primili povlačenje u prošlosti?
Hello fowi30,
It's Michal, and I have taken over your complaint. I have reviewed your case and I will contact the casino to shed more light on this matter.
We would like to invite Spinight Casino to join the conversation.
Dear Spinight Casino,
Can you please provide an explanation as to why the player's current withdrawals are still not processed despite the player's account being already verified and they have already received a withdrawal in the past?
Nadamo se da ćete ovu e-poštu pronaći u dobrom zdravlju!
Sa zadovoljstvom potvrđujemo da je vaš pokušaj povlačenja 5., 8. i 25. novembra 2024. obrađen, a novac je sa naše strane poslat 2., 3. i 4. decembra 2024. godine.
Odmah nakon što je vaš nalog završio proces verifikacije.
Imajte na umu da može proći 3 do 5 radnih dana da se sredstva prikažu na vaš račun, međutim, to zavisi od načina plaćanja koji se koristi i standarda vaše banke.
Što se tiče vašeg nedavnog zahteva za povlačenje na čekanju, pokušaj 2. i 3. decembra 2024. biće proveren i obrađen što je pre moguće.
Nadamo se da će vam ovo pomoći da razjasnite stvar.
Naš tim vam želi sve najbolje u budućim aktivnostima!
Srdačan pozdrav,
Spinight Team
Dear Jörg,
We hope you find this email in good health!
We are happy to confirm that your withdrawal attempted on 5th, 8th and 25th of November 2024 has been processed, and the money has been sent from our side on 2nd, 3rd and 4th of December 2024.
Right after your account completed verification process.
Please note, the funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.
Regarding your recent pending withdrawal request, attempted on 2nd and 3rd of December 2024 will be checked and processed at the earliest as possible.
We hope this helps clarify the matter for you.
Our team wishes you all the best for your future activities!
Cenim vaše ažuriranje. Kao što je ranije pomenuto, može proći između 3 do 5 radnih dana da se sredstva prikažu na vašem računu. Uveren sam da će sva povlačenja biti obrađena po uobičajenoj proceduri, i uz malo strpljenja, dobićete ih u dogledno vreme. Molimo vas da me obavestite kada uspešno primite sva sredstva, tako da mogu da nastavim sa zatvaranjem vaše žalbe kao rešene.
Dear fowi30,
I appreciate your update. As previously mentioned, the funds may take between 3 to 5 business days to reflect in your account. I am confident that all withdrawals will be handled as per the usual procedure, and with a little patience, you will receive them in due course. Kindly let me know once you have successfully received all the funds, so I can proceed to close your complaint as resolved.
Hvala vam na potvrdi. Drago nam je da čujemo da je naša intervencija pomogla da se situacija reši. Označićemo žalbu kao „rešenu" u našem sistemu. Želimo da se zahvalimo obema stranama na saradnji. Ako ikada naiđete na probleme sa ovim ili bilo kojim drugim kazinom u budućnosti, slobodno se obratite našem Centru za rešavanje žalbi. Tu smo da pomognemo.
Kao što znate, mi ne naplaćujemo naše usluge, niti primamo napojnice. Međutim, bili bismo vam veoma zahvalni ako biste mogli da odvojite malo vremena i podelite svoje iskustvo sa našim uslugama na TrustpilotRate Casino Guru. Iskrena recenzija, zajedno sa svim predlozima za poboljšanje, bila bi od neprocenjive vrednosti. Vaše povratne informacije mogu pomoći drugima koji možda razmišljaju da nas kontaktiraju radi pomoći u vezi sa problemima vezanim za onlajn kazino.
Hvala unapred na izdvojenom vremenu.
Srdačan pozdrav,
Michal
Casino.Guru
Dear fowi30,
Thank you for your confirmation. We're glad to hear that our intervention helped to resolve the situation. We'll go ahead and mark the complaint as 'resolved' in our system. We would like to thank both parties for their cooperation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot Rate Casino Guru An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Michal
Casino.Guru
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