Scam vebsite.
Nisam trebao jer je Iv odlučio da pokušam da prestanem da se kockam, ali sam deponovao još 600 dolara danas u onlajn kazinu Spin Jo.
Nisam igrao niti primenio bonus.
Ovaj put nakon pobede, konačno sam odlučio da je danas dan kada sam zaista povukao pobedu. Već neko vreme se isključujem iz renomiranih kazina i tek nedavno sam se pridružio Spin Jo-u od pre otprilike 6 nedelja. Pogledaću svoje bankovne izvode da potvrdim, ali procenjujem da sam od tada deponovao preko 6k u ovom kazinu.
Današnji depozit je bio preko Apple Pai-a.
Prethodni depoziti ostalim danima uključuju Apple Pai, bankovne transfere i Visa/Master Card.
Nikada ne dobijam svoje pobede, ali kako sam tek počeo da priznajem sebi da imam ozbiljan problem sa kockanjem i da moram da prestanem, nakon ove današnje pobede postavio sam limit gubitka od 500 dolara na saldo od 4914 dolara. Ovo je prvi put da koristim takvu funkciju kockanja odgovorno u onlajn kazinu, i bio sam ponosan što sam preduzeo ovaj korak.
Bilo je stvarno dobro imati malo kontrole i otići sa pobedom. Imao sam plan za veoma mali iznos preko velike šeme stvari kako bih napredovao sa nekim računima.
Tipičan ja sam izgubio 500 dolara za koje sam znao da hoću, a ostalo je 4414 dolara. Zatim sam započeo proces verifikacije da bih povukao svoje pobede. Otpremio sam svoj pasoš, a zatim kliknuo na potvrdi broj mobilnog. Odjednom se veb stranica osvežila i ja sam odjavljen. Pokušao sam ponovo da se prijavim, ali sam shvatio da mi je nalog onemogućen.
Ostao sam smiren i obratio se agentu putem ćaskanja za podršku. Bio sam siguran da je ovo greška. Međutim, srce mi se stiglo kada je agent bio veoma kratak sa mnom i agresivno mi je rekao
„Vaš račun je zatvoren odlukom administracije. Nažalost, odluka je konačna i vaš nalog se ne može ponovo otvoriti."
Od tada sam proveo nekoliko sati u dva odvojena razgovora za podršku da rešim problem i vrlo je jasno da je ovo veb lokacija za prevaru. Iznenađuje me jer izgleda veoma profesionalno, a raspored je isti kao u drugim renomiranim kazinima sa kojima sam zatvorio naloge pre ovoga.
Agenti mi neće dati objašnjenje zašto je račun zatvoren. Neću odgovoriti na jednostavna pitanja koja bi mi inače govorili i nastavili su da mi govore da su mi poslali i e-poštu potvrđujući i adresirajući moja pitanja i upite. Nisam dobio ovu e-poštu. Međutim, uspešno su primili e-poštu od njih danas pre ove situacije.
Kao što sam pomenuo, prilično sam upoznat sa onlajn kazinom. Neki ključni pokazatelji da je ovo prevara je način na koji agent komunicira sa mnom. Kratko, agresivno, loše pravopisno, bez veština za korisničku podršku ili empatije.
Čudno je kako je ovaj agent za podršku na prvoj liniji krajnje siguran da je moj nalog zatvoren i da nikada neće biti ponovo otvoren (agenti za podršku obično ne znaju ove stvari u kući). Ozbiljne eskalacije se obično rešavaju preko VIP menadžera. Malo je verovatno da će mi sam agent za podršku poslati e-poštu sa objašnjenjem i drugim pitanjima koja sam postavio.
Odustao sam od ćaskanja nakon nekoliko sati traženja da ponovo pošaljem imejl dok sam osvežavao prijemno sanduče i preduzimao korake koje traže, kao što je brisanje keša. Očigledno pokušavaju da mi navuku vunu preko očiju.
Poslao sam im e-poruku koju ću dostaviti kao prilog, ali nakon ovog iskustva, siguran sam da neću dobiti odgovor niti ću imati priliku da rešim problem. Jasno je da sam prevaren i sa mojim prikupljanjem i jasnim dokazima o svemu što sam spomenuo, nastojaću da ovo eskalira što je više moguće.
Mogu da pružim snimke ekrana mojih ćaskanja danas. Međutim, sumnjam da ću dobiti istoriju depozita i transkripte koje sam tražio za danas.
Molim vas pomozite mi i hvala vam unapred.
Scam website.
I shouldnt have as Iv decided to try and stop gambling, but I deposited another $600 today in the online casino Spin Jo.
I did not play or apply a bonus.
This time after winning, I finally decided today was the day Id actually withdraw the win. Iv been excluding myself from more reputable casinos for some time and only recently joined Spin Jo from roughly 6 weeks ago. Ill look through my bank statements to confirm, but id estimate depositing over 6k with this casino since then.
Todays deposit was via Apple Pay.
Previous deposits on other days include Apple Pay, Bank Transfers & Visa/Master Card.
I never take my wins, but as I have just started to admit to myself that I have a serious gambling problem and need to stop, after this win today I set a lose limit of $500 at the balance of $4914. This is a first for me to use such a gamble responsibly feature at an online casino, and I was proud of taking this step.
It felt really good having some control and walking away with a win. I had a plan for the very small amount over the grand scheme of things to get ahead with some bills.
Typical me lost the $500 I knew I would, The balance of $4414 was remaining. I then started the verification process to withdraw my wins. I uploaded my passport, then clicked the verify my mobile number. Suddenly the webpage refreshed and I was logged out. I attempted to log back in but realised my account had been disabled.
I kept my cool and reached out to an agent via support chat. I was sure this was a mistake. However my heart sank when the agent was very short with me and aggressively told me
"Your account was closed by the administration's decision. Unfortunately, the decision is final, and your account cannot be reopened."
I have since spent several hours across two seperate support chats to resolve the matter and its very clear that this is a scam website. It surprises me as it looks very professional and layout is the same as other reputable casinos Iv closed accounts with prior to this.
The agents will not provide me with an explanation why the account has been closed. Will not answer simple questions that they otherwise would and have continued to tell me they have sent me and email confirming and addressing my questions and enquiries. I have not received this email. However successfully received emails from them just fine today prior to this situation.
As Iv mentioned, Im quite familiar with online casinos. Some key give aways to this being a scam is the way the agent is interacting with me. Short, aggressive, poor spelling, no customer service skills or empathy.
Its odd how this front line support agent is extremely certain that my account is closed and will never be re opened (support agents usually dont know this back of house stuff). Serious escalations are usually dealt with via a VIP manager. It’s unlikely the support agent themself would be emailing me with an explanation and other questions that I have asked.
Iv given up in the chat after hours of asking then to resend the email while refreshing my inbox and taking the steps they are asking such as clearing my cache. They are clearly trying to pull the wool over my eyes.
I have sent them an email which I will provide as an attachment but after this experience, Im confident I will not receive a reply or provided with any opportunity to resolve the matter. Its clear Iv been scammed and with my compiling and clear evidence of everything I have mentioned will be looking to escalate this as far as possible.
I can provide screenshots of my chats today. However I doubt Ill receive the deposit history and transcripts I have requested for today.
Please help me and thank you in advance.
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