U ovom kazinu sam dobio bonus od 200 EUR.
Tada sam pogodio džekpot i kada sam ispunio uslove za ulaganje imao sam 1500 EUR.
Ubrzo nakon toga, moj bilans je bio 1000 EUR.
Uslovi poslovanja takođe kažu da je limit od bonusa 5k, tako da nemam problema sa tim.
Međutim, tada sam igrao privatno i moj bilans je bio 1600EUR, pa sam se prijavio za povlačenje,
Stanje je ponovo smanjeno na 1000EUR.
Uslovi su trebali da prestanu kada su ispunjeni uslovi za klađenje.
Ako se primenjuju u trenutku zahteva za povlačenje, nije u redu da se moj balans smanji kada ispunim uslove za klađenje.
Želeli bismo odluku o tome da li je čin dvostrukog smanjenja bilansa opravdan.
In this casino I received a bonus of 200EUR.
I then hit the jackpot and when I met the wagering requirements I had 1500 EUR.
Shortly after, my balance was 1000 EUR.
The terms and conditions also say that the limit from the bonus is 5x, so I have no problem with that.
However, I then played privately and my balance was 1600EUR, so I applied for a withdrawal,
The balance was reduced to 1000EUR again.
The terms and conditions should have ended when the wagering requirements were met.
If they are applied at the time of withdrawal request, it is not right that my balance is reduced when I achieve the wagering requirements.
We would like a decision on whether the act of reducing the balance twice is justified.
Automatski prevedeno: