Dragi Snne,
Hvala vam što ste podneli žalbu. Žao mi je što čujem za vaš problem. Pažljivo sam proverio uslove i uslove i evo šta sam našao ( ovde ):
„3.6. Ako primetite da imate više od jednog registrovanog naloga člana, morate nas odmah obavestiti. Ako to ne uradite, vaš nalog člana može biti blokiran."
„10. Zatvaranje naloga članova
10.1. Ako želite da zatvorite svoj članski nalog, to možete učiniti u bilo kom trenutku tako što ćete kontaktirati korisničku podršku u pisanoj formi putem e-pošte. Efikasno zatvaranje naloga će odgovarati raskidanju Odredbi i uslova. Ako je razlog za zatvaranje Računa vezan za problematično kockanje, to ćete navesti u pisanoj formi kada zahtevate zatvaranje računa."
Imajte na umu da je striktno zabranjeno, u većini kazina, imati više od jednog naloga. Kao što ste priznali, otvorili ste više od jednog naloga sa iste IP adrese. Kazino je ovo prepoznao kao kršenje uslova i uslova i vaš nalog je blokiran.
Uvek preporučujemo da ponovo aktivirate stari nalog umesto da kreirate novi da biste izbegli bilo kakav nesporazum. Možete li molim vas da nam kažete šta je bio razlog za otvaranje potpuno novog naloga? Da li ste unapred saopštili mogućnost otvaranja drugog naloga sa kazinom? Koliko računa ste otvorili, molim?
Ako postoji relevantna komunikacija, prosledite je na KSKSKSKSKS0@email.kkkkk .
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav,
Petronela
Dear Snne,
Thank you for submitting your complaint. I’m sorry to hear about your problem. I have checked carefully the T&Cs and this is what I found (here):
"3.6. If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member Account being blocked."
"10. Closing of Member Accounts
10.1. If you wish to close your member account, you may do so at any time by contacting Customer Support in written form via email. The effective closure of the Account will correspond to the termination of the Terms and Conditions. If the reason behind the closure of the Account is related to problem gambling, you shall indicate this in writing when requesting the account closure."
Please understand, that it is strictly forbidden, in the majority of the casinos, to have more than one account. As you admitted, you have opened more than one account from the same IP address. This has been recognized by the casino as breaching T&Cs and your account blocked.
We always recommend reactivating the old account instead of creating a new one to avoid any misunderstanding. Could you please advise what was the reason to open a brand new account? Have you communicated the possibility of opening a different account with the casino beforehand? How many accounts have you opened, please?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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