Zdravo.
Moje ime je Irina. Moje korisničko ime u kazinu je Iimsodar.
Ja sam klijent Sportsbet kazina oko 5 meseci.
Uvek je sve bilo dobro, nisam osećao probleme sa ovim kazinom.
Međutim, u jednom trenutku nisam mogao da podignem novac sa računa. Od mene je zatraženo da verifikujem svoj nalog – uspešno sam to uradio.
Posle toga, takođe nisam mogao da podignem novac sa računa. E-mailom sam zamoljen da prođem još jednu verifikaciju - i ja sam je uspešno prošao.
Onda su me pitali da li sam otvorio još neki račun - odgovorio sam da nisam, jer imam jedan nalog u ovom kazinu.
Tada su me pitali kakav odnos imam prema određenom nalogu i naznačili korisnika ovog naloga – odgovorio sam da nemam veze sa njim, pošto imam jedan nalog u kazinu.
Nakon toga, Sportsbet me je zamolio da sačekam 5 dana da dobijem odgovor u mojoj situaciji. Međutim, prošlo je više od 5 dana, Sportsbet i dalje ne odgovara e-mailom, iako sam ponovo pisao nakon njihovog poslednjeg odgovora.
Verujem da Sportsbet namerno odlaže verifikaciju naloga i ne želi da mi isplati moj dobitak.
Nikada nisam kreirao nijedan nalog osim mog. Ne treba mi više od jednog naloga. Nikada ranije nisam prošao verifikaciju u ovom kazinu, Sportsbet zna da imam samo jedan nalog u kazinu.
Prihvatite moju žalbu. Niko mi ne može pomoći osim tebe.
Hello.
My name is Irina. My username in the casino is Yimsodar.
I am a client of Sportsbet casino for about 5 months.
Everything was always good, I did not feel problems with this casino.
However, at some point I could not withdraw money from the account. I was asked to verify my account - I successfully did it.
After that, I also could not withdraw money from the account. By e -mail, I was asked to go through another verification - I successfully passed it too.
Then I was asked if I opened any other accounts - I replied that I did not, because I have one account in this casino.
Then I was asked what connected attitude I have to a certain account and indicated the user of this account - I replied that I had no connection to it, since I have one account in the casino.
After that, Sportsbet asked me to wait 5 days to get an answer in my situation. However, more than 5 days have passed, Sportsbet still does not answer by e -mail, although I wrote again after their last answer.
I believe that Sportsbet deliberately delays the verification of the account and does not want to pay me my winnings.
I have never created any accounts except mine. I do not need more than one account. I have never passed the verification in this casino earlier, Sportsbet knows that I have only one account in the casino.
Please accept my complaint. No one can help me besides you.
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