Draga fatimaki14,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaše negativno iskustvo sa Sportuna kazinom. Dozvolite mi da vam postavim nekoliko pitanja kako bih se uverio da potpuno razumem vašu situaciju.
Možete li potvrditi koji su načini plaćanja dostupni za traženje povlačenja na vašem profilu? Takođe, da li ste nedavno kontaktirali korisničku podršku u vezi sa problemom povlačenja? Kazino možda trenutno ima tehničkih poteškoća koje mogu uticati na dostupnost određenih načina plaćanja.
Da li ste u prošlosti uspešno povlačili novac iz ovog kazina?
Tu smo da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala vam na odgovoru unapred.
Srdačan pozdrav
Veronika
Dear fatimaki14,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Sportuna Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Can you please confirm which payment methods are available for requesting a withdrawal in your profile? Also, have you recently contacted customer support about your withdrawal issue? The casino may be currently experiencing technical difficulties that may be affecting the availability of certain payment methods.
Have you successfully made any withdrawals from this casino in the past?
We are here to assist you in resolving this issue as quickly as possible. Thank you for your response in advance.
Best regards
Veronika
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