pozdrav svima,
Žao mi je zbog kašnjenja.
Dragi matman55,
Hvala vam na vašim mejlovima i snimcima ekrana. Zajedno sam dobio 5 e-poruka sa u suštini istim objašnjenjima i snimcima ekrana. Više detalja nije potrebno osim ako vam kazino ne dostavi relevantne vesti ili ažuriranja. Samo jedna napomena u vezi sa datim snimcima ekrana – vidim da je na nekima od njih vaše stanje bilo označeno kao „Bonus stanje", a na drugim je vrednost „Zaključano bonusom" bila 0. Međutim, jasno je da su ti snimci ekrana su napravljene iz različitih delova vašeg kazino naloga, tako da je vrlo verovatno samo pitanje prikaza stanja na računu.
Za sada bih vas zamolio da sačekate dok ne dobijemo dovoljno odgovora i detalja od kazina, i da u potpunosti pregledamo prateće dokaze koje ću ponovo tražiti od kazina.
Dragi The Clubhouse Casino timu ,
Hvala na dodatnim informacijama. Međutim, bojim se da na moja pitanja nije odgovoreno u potpunosti, i uopšte nisam dobio nikakve potkrepljujuće dokaze/podatke od kazina.
Dakle, možete li još jednom pogledati moj prethodni post, odgovoriti na sva pitanja i dati traženo?
Slobodno pošaljite sve na moju e-poštu ( branislav.b@casino.guru ). Ako kazino nije u mogućnosti i ne želi da sarađuje sa nama u rešavanju problema, bićem prinuđen da razmišljam o zatvaranju žalbe, ali ne u korist kazina.
Hvala na razumevanju. Radujemo se Vašem odgovoru.
Greetings all,
I am sorry for the delay.
Dear matman55,
Thank you for your emails and screenshots. Together, I received 5 emails with basically the same explanations and screenshots. No more details are needed unless the casino provides you with any relevant news or updates. Just one note regarding the provided screenshots - I can see that in some of them, your balance was marked as "Bonus Balance", and on other ones, the "Locked by bonus" value was 0. However, it is clear that those screenshots were made from different sections of your casino account, so it is very likely just a matter of showing the account balance.
For now, I would like to ask you to keep waiting until we receive sufficient answers and details from the casino, and we completely review the supporting evidence that I will again ask the casino for.
Dear The Clubhouse Casino team,
Thank you for the additional information. However, I am afraid my questions have not been answered completely, and I have not received any supporting evidence/data from the casino at all.
So, can you please look at my previous post above once again, answer all of the questions, and provide the requested?
Feel free to send it all to my email (branislav.b@casino.guru). If the casino is not able and willing to cooperate with us in resolving the matter, I will be forced to think about complaint closure, however, not in the favour of the casino.
Thank you for understanding. Looking forward to hearing from you.
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