Zdravo, jasminetevaseu18,
Žao mi je što čujem za vaše neprijatno iskustvo. Kontaktiraću kazino i potrudiću se da rešim problem što je pre moguće. Sada bih želeo da pozovem predstavnika kazina da se pridruži ovom razgovoru i učestvuje u rešavanju ove žalbe.
Dragi The Pokies Casino timu ,
Možete li nam dati detaljnije objašnjenje situacije igrača? Zašto je njen nalog blokiran/zatvoren, a dobitak zaplenjen? Koje korake igrač treba da preduzme da bi deblokirao nalog i/ili dobio pristup spornim dobicima?
Ako govorimo o kršenju Uslova i odredbi kazina, da li je kazino u stanju da potkrijepi svoje tvrdnje i odluku bilo kojim dokazom ili razumnim objašnjenjem?
Slobodno pošaljite potrebne dokaze na moju e-mail adresu ( branislav.b@casino.guru ).
Unapred se zahvaljujemo na pružanju informacija.
Hello, jasminetevaseu18,
I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite the casino representative to join this conversation and participate in the resolution of this complaint.
Dear The Pokies Casino team,
Could you please provide us with an explanation of the player's situation in more detail? Why has her account been blocked/closed and the winnings confiscated? What steps should the player take to unblock the account and/or gain access to the disputed winnings?
If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its claims and decision with any evidence or a reasonable explanation?
Feel free to send the necessary evidence to my email address (branislav.b@casino.guru).
Thank you in advance for providing the information.
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