Dragi Nothappi,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaše negativno iskustvo sa The Pokies kazinom.
Dozvolite mi da vam postavim nekoliko pitanja kako bih bolje razumeo situaciju.
- Možete li molim vas da nam kažete koliko dugo ste bili kazino igrač i kada je tačno vaš nalog blokiran?
- Možete li molim vas da objasnite da li ste koristili isti bankovni račun za depozite dok ste bili igrač na ovoj veb stranici?
- Koje ste igre igrali da biste akumulirali trenutni balans u kazinu? (slotovi, igre uživo, klađenje na sport)
- Da li ste svoj trenutni balans postigli uz pomoć bonusa?
- Možete li mi poslati vašu interakciju sa podrškom za kazino u vezi sa ovim problemom? Moj imejl je tomas@casino.guru
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Tomas
Dear Nothappy,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with The Pokies Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long you were a casino player and when exactly your account was blocked?
- Could you please explain if you used the same bank account for deposits during the time you were a player on this website?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Could you please send me your interaction with casino support related to the issue? My email is tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Automatski prevedeno: