Poštovani Amzz777,
Izvinjavam se, ali pošto nismo dobili nikakav odgovor od kazina u vezi sa ovim problemom, ne možemo da nastavimo sa rešavanjem ove žalbe i primorani smo da je zatvorimo kao „nerešenu".
Obično, da bi se postigao bilo kakav dogovor, sve tri strane (igrač, kazino i posrednik) moraju blisko komunicirati. Nažalost, to nije slučaj i ostali smo sami u pokušaju da rešimo ovaj problem.
Veoma mi je žao što nisam mogao biti od veće pomoći, ali barem zatvaranje ove žalbe kao nerešene će negativno uticati na rejting kazina i drugi igrači mogu pročitati o vašem iskustvu u našoj recenziji.
Kao što možda znate, The Pokies Casino je od nas dobio '5,9 upitnu reputaciju', što znači da ne bismo preporučili igračima da izaberu ovaj kazino. Izričito preporučujem da birate samo kazina koji su stekli barem 'Vrlo dobru reputaciju'. Spisak kazina koje preporučujemo možete proveriti na našoj veb stranici. Nadam se da nikada više nećete naići na ovakav problem.
Kazino može ponovo da otvori ovu žalbu u bilo kom trenutku.
Dear Amzz777,
I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.
Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case and we were left alone in our attempt to solve this issue.
I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.
As you might know, The Pokies Casino received a ‘5,9 questionable reputation’ from us, which means we would not recommend players to choose this casino. I strongly recommend only choosing casinos that have received at least a ‘Very good reputation’. You can check the list of the casinos we recommend on our website. I hope you will never come across a problem like this again.
The casino can reopen this complaint anytime.
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