Dragi christinad1982,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem sa The Pokies Casino. Dozvolite mi da vam postavim nekoliko pitanja kako bih se uverio da potpuno razumem vašu situaciju.
Da li ste obavestili korisničku podršku ili odeljenje finansija kazina putem e-pošte? Imajte na umu da može biti potrebno nekoliko radnih dana da kazino primi sredstva i pravilno ih rasporedi na odgovarajući račun.
Molimo vas da prosledite svaku relevantnu komunikaciju između vas i kazina, kao i vaše banke veronika.l@casino.guru .
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Zbog povećanog obima pritužbi u ovo doba godine, molimo za strpljenje dok čekamo naše odgovore. Cilj nam je da objavimo svaku žalbu u roku od 48 sati od podnošenja, ali zadržavamo do 7 dana da odgovorimo na sve naknadne komentare. Pored toga, imajte na umu da će možda biti potrebno malo duže da vaša žalba bude dodeljena rešavaču, jer trenutno upravljamo sa preko 800 žalbi.
Vaše razumevanje je veoma cenjeno. Želimo vam ugodne praznike, a mi ćemo vam se javiti što je pre moguće.
Dear christinad1982,
Thank you very much for submitting this complaint. I'm sorry to hear about your issue with The Pokies Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Have you notified the casino's customer support or finance department via email? Kindly note that it may take several business days for the casino to receive the funds and correctly allocate them to the appropriate account.
Please forward any relevant communication between you and the casino as well as your bank to veronika.l@casino.guru.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
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