The player from Japan had difficulties completing the KYC verification process due to the lack of service from MEXC Exchange that could provide both transaction history and his name, resulting in repeated declines from the casino. The issue was resolved when the player successfully completed the verification process and received his winnings after persistent follow-up. The Complaints Team remained engaged throughout the process, ensuring the player's concerns were addressed until the withdrawal was completed.
Igrač iz Japana je imao poteškoća da završi proces KIC verifikacije zbog nedostatka usluge MEKSC Ekchange koja bi mogla da pruži istoriju transakcija i njegovo ime, što je rezultiralo ponovljenim odbijanjima iz kazina. Problem je rešen kada je igrač uspešno završio proces verifikacije i dobio svoj dobitak nakon upornog praćenja. Tim za žalbe je ostao angažovan tokom celog procesa, obezbeđujući da su zabrinutosti igrača rešene dok se povlačenje ne završi.
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