Zdravo, izvinite što kažem, upravo su napisali polovinu cele priče.
Uploadovao sam 4. novembra sve tražene dokumente.
Lična karta + Dokaz o uplati + Dokaz o adresi.
Napisali su imejl "3 nedelje kasnije" sa
"Zdravo,
Obraćamo vam se u vezi sa vašim ToniBet nalogom i procedurom verifikacije.
Pre svega, želimo da se izvinimo zbog dugog čekanja. Dokumentaciju koju ste dostavili pregledalo je nadležno odeljenje i trenutno nam je potrebna dodatna dokumentacija da bismo mogli da nastavimo sa vašim predmetom radi daljeg pregleda.
Možete li biti ljubazni da nam dostavite sledeću dokumentaciju?
• Selfi+ID – fotografija na kojoj držite svoj lični dokument blizu lica, detalji na ličnom dokumentu treba da budu jasno vidljivi.
• Dokaz o prebivalištu u digitalnom PDF formatu datoteke. Svako zvanično pismo na vaše ime sa vidljivim vašim imenom, punom adresom i datumom izdavanja. To može biti kopija nedavnog računa za komunalne usluge, hipoteka ili izvod iz banke.
Prosledio sam sve ovo, kao što vidite, to je drugi zahtev mog dokaza o adresi, pošto sam već prosledio jedan, što je obično sasvim u redu, sada su tražili drugi. Pa ja jesam.
Tonibet je odgovorio putem e-pošte:
"Zdravo,
Obraćamo Vam se u vezi sa dokumentacijom koju ste dostavili.
Imajte na umu da je dokumentacija koju ste dostavili pregledana i da bi nastavili sa vašim predmetom bila bi neophodna dodatna dokumentacija.
Možete li biti ljubazni da nam dostavite drugačiji dokument o prebivalištu u digitalnom PDF formatu datoteke? "
To je bio moj telefonski račun za Rogers, koji je u proteklih 90 dana kako je traženo, ovde ništa nije u redu, preuzeo sam ga direktno sa veb stranice.
Samo podsetnik, prosledio sam sada ukupno 2 potpuno dobra POA.
Tonibet kazino je ponovo odgovorio putem e-pošte:
" Zdravo,
Hvala vam što ste deo ToniBet platforme.
Želimo da vas obavestimo da će nam za nastavak vašeg slučaja biti potrebna sledeća dokumenta:
Još jedan Rodžersov račun, na primer, za jun ili jul 2023.
Lični bankovni izvod sa vidljivom platom za poslednja 3 meseca."
Pošto su dobili potpuno isti Rodžersov račun, sada su tražili jedan od jula, prethodni koji sam dao bio je od septembra, što je bilo u redu pošto sam igrao u novembru u kazinu (vremenski period od 3 meseca).
Po treći put sam sada prosledio još jedan Rodžersov račun iz juna ili jula prema zahtevu, isti proces, otišao do Rogersa i preuzeo pdf.
Plata sam odgovorio, jednostavno nemam nikakav bankomat za redovna primanja.
I pitao zašto je u interesu kazina da vidim moj lični izvod iz banke, koji nije povezan sa Toni bet kazinom, pošto nikada nisam napravio nijedan depozit u svojoj banci, pošto sam deponovao samo kod Ecopaiz-a.
Ne vidim razlog da vam dam svoj lični izvod iz banke. To jednostavno nema nikakve veze sa vama kao ni sa KIC-om, pošto nikada nisam napravio nikakav depozit sa njim.
Tonibet je odgovorio:
"Zdravo,
Želimo da vas obavestimo da je naše nadležno odeljenje pregledalo vaš dokument. Imajte na umu da ne možemo da prihvatimo izmenjene dokumente. Možete li, molim vas, pojasniti u koje svrhe dajete falsifikovanu dokumentaciju o prebivalištu i da li možete da dostavite bilo koji drugi dokaz o prebivalištu u PDF-u koji nije izmenjen?
Da bismo nastavili sa pregledom, dostavite izvod iz banke za poslednja 3 meseca."
Kao što vidite, oni stalno traže dokumenta.
Rezime.
2k Pasoš dokumenta.
1k pasoš + selfi
2k dokaz o uplati (ecopaiz)
3k Dokaz o adresi.
Molim te, samo mi nemoj reći da je ovo još uvek prevara ili šta god ti pokušavaš da igraš ovde.
Više je nego očigledno da samo igrate neke igre ovde i očigledno nije u vašem interesu da verifikujete moj nalog igrača kod vas više od mesec dana.
Ovo jednostavno nije lepo.. Gladan proces verifikacije? Ovde izgleda nije slučaj..
Hi, sorry to say, they just wrote half of the full story.
I uploaded on the 4th Nov all requested documents.
ID + Proof of payment + Proof of address.
They wrote an email " 3 weeks later" with
"Hello,
We are reaching out to you in regard to your TonyBet account and the verification procedure.
First of all, we would like to apologize for the long waiting time. The documentation you provided was reviewed by the responsible department, and, currently, for us to be able to continue with your case for further review we would require additional documentation.
Can you please be so kind as to provide us with the following documentation?
• Selfie+ID - A photo of yourself holding your ID document near your face, details on the ID document should be clearly visible.
• Proof of residence in a digital PDF file format. Any official letter in your name with your name, full address, and issuance date visible. It can be a copy of a recent household utility bill, a mortgage, or a bank statement.
I forwarded all this, as you can see thats the 2nd request of my Proof of address, since i forwarded one already, which is usually totally fine, they now requested a 2nd one. So i did.
Tonybet replied via email:
"Hello,
We are reaching out to you in regard to the documentation you provided.
Kindly be advised, that the documentation you provided was reviewed, and to continue with your case further, additional documentation would be necessary.
Can you please be so kind as to provide us with a different residence proof document in a digital PDF file format? "
That was my Rogers phone bill, which is within the past 90 days as requested, nothing wrong here, downloaded it directly from the website.
Just a reminder, i have forwarded now in total 2 totally fine POA's.
Tonybet casino replied again via email :
" Hello,
Thank you for being a part of the TonyBet platform.
We would like to inform you that in order for us to proceed with your case the following documents would be necessary:
Another bill from Rogers for example for June or July 2023.
Personal bank statement with your salary visible for the last 3 months."
Since they received exactly the same Rogers bill, they requesting now one from July, previous one i provided was from September, which was fine since i played in November at the casino (3 months time frame).
For the 3rd time i forwarded now another Rogers bill from June or July as requested, same process, went to Rogers and downloaded the pdf.
Salary i answered, i just dont have any regular income atm.
And asked why is it in the casino interest to see my personal bank statement, which is not linked to the Tony bet casino, since i never made any deposits with my Bank, since i deposited with Ecopayz only.
I dont see any reason providing you my personal bank statement. It just has nothing to do with you as well as KYC, since i never made any deposit with it.
The Tonybet replied:
"Hello,
We would like to inform you that our responsible department has reviewed your document. Please note that we are unable to accept modified documents. Could you please clarify for what purposes you are providing forged proof of residence documentation and whether you can provide any other proof of residence document in PDF that is not modified?
For us to proceed with the review please provide a bank statement fro the last 3 months."
As you can see they keep requesting documents.
Summary.
2x Passport documents.
1x Passport + Selfie
2x Proof of payment (ecopayz)
3x Proof of address.
Please, just dont tell me that this is still fraud or whatever you trying to play here.
Its more then obvious you just playing some games here and its obviously not in your interest to verify my player account with you since over a month.
This is just not nice at all.. Smooth verification process? Seems not to be the case here..
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