evo kada se to prvi put desilo bio sam toliko uznemiren jer sam mesecima igrao 777builder i bio toliko visok da je bio preko 10k za opkladu od 4 dolara svaka opklada pomera novac da kada padne, pomera ga na višu opkladu
evo mog imejla za njih
moram da kažem da se posle nekoliko godina igranja sa vašim kazinom nikada nisam osećao tako zapanjeno onim što se desilo u poslednje dve nedelje. svestan preko 10.000 da bi se na kraju spustio dok sam celo leto radio na postizanju te igre do nivoa koji nikad nisam ni sanjao da ćeš je izvaditi ispod mene i staviti drugu da je zameni ništa od igre. To mi pokazuje da vi momci ne može mi se verovati, više sam uznemiren zbog ovoga jer sam mogao da imam opklade u igri sa Velikom Britanijom, ali ne samo jednog dana to nije UK, već LUKSUZNI KAZINO NEMA NIŠTA ŠTO MI MOŽETE REĆI ŠTO BI OBJASNILI KRAĐU MOJIH POSTIGNUĆA I UZIMANjE MOJ I KAZINO ZAMENA OVIM DRUGIM ZA MENE JE NE SAMO štetna, VEĆ MOJE POVERENjE JE NESTALO ..Moj klasik kazina je još uvek tu, ali ne, morao je da bude u Velikoj Britaniji gde je moj 777builder bio, naravno, tako da sada krećem napred, sada sam počeo da igram kazino koji daje dobitke u roku od 1 sata a i više sam razočaran što sam izgubio mesece na dostizanju ovog nivoa do igre 777 i znajući da bi to moglo potrajati još nedelju dana ili meseci ili sati, ali taj novac bi pao baš kao i igra koju sam igrao nedeljama chicken cluck igra koja je došla dole na 7.000 pa vidite da vam ne mogu verovati momci i ćaskanje zanemaruje moj upit osvetljavajući ovu situaciju da to nije nešto što je dozvoljeno da se igra oduzme i počne od nule NA KOGA SE MOŽE TINUTI JAKO BI SAVETOVAO DA STAVIM MOJA IGRA 777BUILDER VRATI SE SA SVIM MOJIM POSTIGNUĆIMA U suprotnom IMATE DOBROG IGRAČA
Od: Casino Revards Help Desk < support@crhelpdesk.com >
Poslano: 10. novembar 2022. u 5:22
Za: mp8********
>
Subject: RE: Re: Ticket to Riches
Zdravo P******,
Hvala vam na e-poruci i izvinjenja zbog toga što naše ćaskanje uživo ne može da vam pomogne da rešite ovaj upit.
Pogledao sam vašu sesiju igre i broj transakcije koje možete pregledati u istoriji igara.
Mogu da potvrdim da je isplata pripisana vašem saldu kada se opklada zaglavila 03/11, a kada ste mogli ponovo da pristupite igri 08/11, igra je samo prikazivala dobitke koji su prethodno dodati.
Originalni broj sesije koji morate da tražite je 7227739, a broj transakcije je 243. Tamo možete videti da je ukupna isplata bila 247,50 dolara, a vaš završni saldo 420,72 dolara. Sa tim saldom prešli ste na igru Cash Printer Heist i položili opkladu od 5 dolara čime je vaš ukupan iznos bio 415,72 dolara.
Da biste pregledali ovu sesiju, morate da se krećete do datuma 03/11/2022 (u vašoj istoriji igara prikazan je kao 11/03/2022). Obavezno kliknite na „Prikaži detaljnu izjavu" na vrhu kada otvorite sesiju da biste mogli da vidite sve transakcije.
U nastavku možete pronaći detaljna uputstva o tome kako da pristupite istoriji igara i da se krećete u njoj:
Istorija igara je alatka u kazinu koja beleži svaku opkladu i transakciju koju ste napravili na svom kazino nalogu u poslednjih 100 dana. Svaki put kada unesete svoj kazino račun biće zabeležen novi broj sesije i svaki put kada napravite opkladu, iskoristite bonus, napravite depozit ili povlačenje, jedinstveni broj transakcije beleži transakciju. Ovo vam omogućava da proverite svaku opkladu koju ste napravili i rezultat ove opklade.
Ako biste bili ljubazni da pristupite istoriji igara preko vašeg kazino naloga, moći ćete da pronađete sesiju i transakciju, što će nam omogućiti da verifikujemo vaš zahtev i prosledimo ove detalje Microgaming-u na dalju istragu ako je potrebno.
Za najlakši način da pristupite istoriji igara na svom uređaju, pratite ove korake:
- Prijavite se na svoj kazino nalog
- Kliknite na malu ikonu osobe u gornjem desnom uglu
- Kliknite na 'Istorija igara'
- Izaberite 'vremenski okvir' sesije igre koju tražite
- Kliknite na 'Idi'
– Idite do sesije koju želite da otvorite i kliknite na „Prikaži"
– Izaberite „Prikaži detaljnu izjavu"
– Idite do broja transakcije i kliknite na „Prikaži"
Ako mogu još nešto da učinim za vas, javite mi.
Naš tim za lojalnost klijenata je uvek tu za vas - 24 sata dnevno, 7 dana u nedelji, 365 dana u godini.
Hvala i srdačan pozdrav,
Tamara
Tim za lojalnost kupaca
here is when it first happened I was so upset as for months I played 777builder and was so high it was over 10k for 4 dollar bet each bet moves the money that when it comes down it moves it up for a higher bet
here is my email to them
have to say after a number of years playing with your casino never have I felt so dumbfounded with what has happened in the last two weeks It is very scary to know that my Uk account was stripped from me I had achievements on that game you're aware of over 10,000 to eventually come down as I worked all summer achieving that game to the level never would I dreamed you would take it out from under me and put another one to replace it with nothing of play That to me shows me that you guys cannot be trusted I am beyond upset with this as I could have had bets in play with Uk but no just one day it's not UK but LUXURY CASINO THERE IS NOTHING YOU CAN SAY TO ME THAT WOULD EXPLAIN STEALING MY ACCHEVMENTS AND TAKING MY CASINO UK AND REPLACING WITH THIS OTHR ONE TO ME THAT IS NOT ONLY HURTFUL BUT MY TRUST IS GONE ..My casino classic is still there but no it had to be UK where my 777builder was of course so now moving forward I have now started playing a casino that gives winnings within 1 hour and I am beyond disappointed That I wasted months achieving this level to the game 777 and knowing that it might take another week or months or hours but that money would have come down just like the game that I played for weeks chicken cluck game that did come down at 7,000 so you see I cannot trust you guys and the chat disregards my inquiry making light of this situation it is not something that is allowed to take a game away and start it from scratch TO WHOM IT MAY CONCERN I WOULD HIGHLY ADVISE TO PUT MY GAME 777BUILDER BACK ON WITH ALL MY ACCHEIVEMNTS YOU HAVE LSOT A GOOD PLAYER OTHERWISE
From: Casino Rewards Help Desk <support@crhelpdesk.com>
Sent: November 10, 2022 5:22 AM
To: mp8********ady@hotmail.com <mp8********ady@hotmail.com>
Subject: RE: Re: Ticket to Riches
Hello P******,
Thank you for email and apologies about our live chat not being able to help you resolve this query.
I've had a look at your game session and transaction number which you can review in your Game History.
I can confirm the payout was credited to your balance when the bet got stuck on 03/11, and when you were able to access the game again on 08/11 the game was just displaying the winnings that were previously added.
The original Session number you have to look for is 7227739 and the Transaction Number is 243. There you can see the total Payout was $247.50 and your closing balance $420.72. With that balance you moved on to the game Cash Printer Heist and placed a $5 bet brining your total balane to $415.72.
To review this session you have to navigate to the date 03/11/2022 (in your Game History it is displayed as 11/03/2022). Make sure to click on "Show Detailed Statement" at the top once you open the session to be able to see all transactions.
Below you can find detailed instructions on how to access and navigate your Game History:
Game History is a tool within the casino that records every bet and transaction you made on your casino account during the last 100 days. Every time you enter your casino account a new session number will be recorded and every time you make a bet, redeem bonus, make a deposit or a withdrawal a unique transaction number records the transaction. This allows you to check every bet you made and the result of this bet.
If you could be so kind as to access Game History through your casino account, you will be able to find the session and the transaction, which will allow us to verify your request and forward these details to Microgaming for further investigation if necessary.
For the easiest way to access your Game History on your device, please follow these steps:
- Log in to your casino account
- Click on the little icon of the person in the top right hand corner
- Click on ‘Game History’
- Select the ‘Time Frame’ of the game session you are looking for
- Click on ‘Go'
- Navigate to the Session you want to open and click 'View'
- Select 'View Detailed Statement'
- Navigate to the Transaction number and click"'View'
If there is anything more I can do for you, please let me know.
Our Customer Loyalty team is always here for you - 24 hours a day, 7 days a week, 365 days a year.
Thank you and kind regards,
Tamara
Customer Loyalty Team
Izmenjeno od strane Casino Guru administratora
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