Hvala vam na odgovoru i na prilici da dodatno razjasnite situaciju.
Objašnjenje kazina:
Verifikacija i prepoznavanje zemlje: kazino sistem je navodno prepoznao da sam sa Tajlanda nakon verifikacije 02.07.2024. Međutim, ovo postavlja pitanje: zašto mi je kazino dozvolio da deponujem, aktiviram bonuse i nastavim da igram ako me je zemlja prebivališta učinila nepodobnim za ove bonuse?
Ako je sistem mogao da otkrije moju lokaciju nakon verifikacije, logično je pretpostaviti da je ovo prepoznavanje trebalo da se desi odmah po registraciji. Trebalo je da se odmah blokira moja mogućnost da tražim bonuse ako su takvi bonusi zaista ograničeni za igrače sa Tajlanda.
Nema aktivnosti nakon verifikacije: Tvrdnja da se na računu nije desila aktivnost nakon procesa verifikacije je netačna, jer sam povlačio sredstva više puta, što ukazuje da je račun i dalje aktivan i operativan. Štaviše, proces verifikacije je pokrenuo kazino nakon što sam se već bavio bonusima i igrao igrice. Ovo dodatno naglašava neslaganje u sprovođenju sopstvenih pravila od strane kazina.
Zamka i pravičnost:
Dozvoljavajući mi da zatražim i koristim bonus koji je kazino kasnije smatrao nevažećim zbog moje zemlje prebivališta – bez ikakvog upozorenja ili ograničenja u trenutku registracije ili depozita – predstavlja zamku. Ova praksa je veoma nepravedna i protivi se principima transparentnosti i dobre vere u industriji igara.
Propust kazina da sprovede ova ograničenja na vreme ne opravdava kasniju konfiskaciju mog dobitka. Dozvoljavajući da se bonus zatraži i iskoristi, kazino se efektivno odrekao svog prava da kasnije tvrdi da ne ispunjavam uslove za njega.
Obaveze i opravdanja:
Kazino je u okviru svojih prava da ograniči bonuse na osnovu zemlje prebivališta igrača. Međutim, takođe je u obavezi da obezbedi da se ova ograničenja jasno saopštavaju i primenjuju od samog početka. Činjenica da sam mogao da igram i da pobedim pre nego što su pokrenuta bilo kakva pitanja ukazuje na to da provere sistema nisu bile dovoljne i da je odgovornost na kazinu da poštuje svoje uslove.
Imajući u vidu predstavljene dokaze, jasno je da mi je Velobet kazino dozvolio da se angažujem sa bonusom i samo opozvao moj dobitak post-faktum, što nije ni pošteno ni opravdano.
Zahtev za uplatu:
Na osnovu redosleda događaja i nedostataka u sprovođenju sopstvenih uslova od strane kazina, s poštovanjem tražim da Velobet kazino poštuje legitimne dobitke prikupljene pre nego što je bilo kakvo pitanje pokrenuto. Ispunio sam sve uslove za bonus i pridržavao se pravila koja su mi tada bila predstavljena.
Radujem se brzom i poštenom rešenju ovog pitanja.
Thank you for your response and for the opportunity to clarify the situation further.
Addressing the Casino's Explanation:
Verification and Recognition of Country: The casino system reportedly recognized that I was from Thailand upon verification on 02-07-2024. However, this raises the question: why did the casino allow me to deposit, activate bonuses, and continue playing if my country of residence made me ineligible for these bonuses?
If the system could detect my location after verification, it is logical to assume that this recognition should have occurred immediately upon registration. There should have been an immediate block on my ability to claim bonuses if such bonuses were indeed restricted for players from Thailand.
No Activity Post-Verification: The claim that no activity occurred on the account after the verification process is inaccurate, as I had withdrawn funds multiple times, indicating that the account was still active and operational. Moreover, the verification process was initiated by the casino after I had already engaged with the bonuses and played games. This further highlights a discrepancy in the casino's enforcement of its own rules.
Entrapment and Fairness:
Allowing me to claim and use a bonus that the casino later deemed invalid due to my country of residence—without any warning or restriction at the point of registration or deposit—constitutes entrapment. This practice is highly unfair and goes against the principles of transparency and good faith in the gaming industry.
The casino's failure to enforce these restrictions in a timely manner does not justify the subsequent confiscation of my winnings. By allowing the bonus to be claimed and used, the casino effectively waived its right to later claim that I was ineligible for it.
Obligations and Justifications:
The casino is within its rights to restrict bonuses based on a player's country of residence. However, it is also obliged to ensure that these restrictions are clearly communicated and enforced from the outset. The fact that I was able to play and win before any issues were raised indicates that the system's checks were insufficient and that the responsibility lies with the casino to uphold its own terms.
Given the evidence presented, it is clear that Velobet Casino allowed me to engage with the bonus and only revoked my winnings post-factum, which is neither fair nor justified.
Request for Payment:
Based on the sequence of events and the shortcomings in the casino's enforcement of its own terms, I respectfully request that Velobet Casino honors the legitimate winnings accrued before any issue was raised. I have met all bonus requirements and adhered to the rules as they were presented to me at the time.
I look forward to a prompt and fair resolution to this matter.
Automatski prevedeno:
