Igrač iz Njemačke koristio je kreditnu karticu treće strane za depozite na svom casino računu. Na kraju smo odbili žalbu jer nije bila opravdana.
The player from Germany used a third party credit card for deposits in his casino account. We ended up rejecting the complaint because it was not justified.
Igrač iz Njemačke koristio je kreditnu karticu treće strane za depozite na svom casino računu. Na kraju smo odbili žalbu jer nije bila opravdana.
Osvojio sam 5019 €. Prvo povlačenje je odbijeno i ako pokušam podići novac 2 puta, moj račun će biti blokiran. Pročitao sam da bi to moglo biti zbog 2 računa u Vulcan Vegasu, nasumično sam postavio 2 računa jer sam se jednom povezao s Facebookom, a na Facebooku imam drugu adresu e-pošte. Ipak, novac od obraza na nožnim prstima i kasnije, a kasnije i srednji prsti pokazuju!
I won € 5019. First withdrawal was declined and if I tried to withdraw money 2 times my account would be blocked. I read that it could be because of 2 accounts on Vulcan Vegas, I set up 2 accounts at random because I connected to Facebook once and on Facebook I have a different email address. Nevertheless, cheek money from people toes and later and later middle fingers show!
Ich habe 5019 € gewonnen. Erst Auszahlung wurde abgelehnt und Wenn ich 2 Mal versucht habe geld auszahlen meine Konto würde gesperrt. Ich habe gelesen das kann sein das wegen 2 Kontos auf Vulcan Vegas , ich habe 2 Konto zufällig eingerichtet weil ich habe mich 1 Mal mit Facebook verbunden und bei Facebook ich habe andere E-Mail Adresse . Trotzdem Frechheit geld von Menschen Zehen und später und später Mittelfinger zeigen !
Dragi Pawel,
Hvala vam što ste podnijeli žalbu. Žao mi je zbog vašeg problema. Možete li nas posavjetovati da li ste iskoristili neku promotivnu ponudu prilikom polaganja sredstava na svoj račun? Je li bilo koji od ta dva računa uspješno verificiran u prošlosti? Da li je na računu bilo ikakvih aktivnosti koje su otvorene putem Facebooka?
Ako postoji neka relevantna komunikacija, proslijedite je na petronela.k@casino.guru .
Nadam se da ćemo vam moći pomoći da što prije riješite ovaj problem. Unaprijed se zahvaljujem na odgovoru.
Srdačan pozdrav,
Petronela
Dear Pawel,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you have redeemed any promotional offer when depositing funds into your account? Was any of those two accounts verified successfully in the past? Were there any game activity in the account which has been opened through the Facebook?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Dragi Pawel,
Žao mi je, ali niste odgovorili ni na jedno od mojih prethodnih pitanja. Molimo provjerite moj prvi odgovor i pokušajte pomoći. Hvala vam unaprijed.
Dear Pawel,
I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. Thank you in advance.
Račun sa 5019 eura provjeren je da su sve trake bile zelene nakon nekoliko dana, što znači da je sve prihvaćeno, morao bih poslati slike i dokumente. Dolazi obavijest da je sve u redu. Sljedeći dan moj račun je zaključan.
The account with 5019 euro was checked all bars were green after a few days that means everything was accepted I would have to send pictures and documents. A notification comes that everything is okay. Next day my account was locked.
Die Konto mit 5019 euro waren überprüft alle Balken nach paar Tagen waren auf grün das heißt alles war akzeptiert ich müsste Bilder von mir und Dokumente senden .kommt Benachrichtigung das alles okay ist. Nächste Tag meine Konto war zugesperrt.
Što se tiče bonus igara, gotovo nikad nisam koristio igre sa pravim novcem. Bonusi u kazinima koji nisu za mene, obično brojim jedan bonus. Ne volim izračunavati koliko je stvarnog novca na njemu nonstop zbog bonusa. Dosadno je i zabavno. Ali ako sam uložio novac i zaradio, a neko se prema meni ponaša kao prema Vegasu, to mogu nazvati samo prijevarom
When it comes to bonus games I almost never used games with real money. Bonuses in casinos that is not for me, I usually count one bonus. I don't like calculating how much real money is on it nonstop because of bonuses. It's boring and fun. But if I've invested money and made a profit, and someone treats me like Vegas, I can only call that a fraud
Wenn geht's um Bonus Spiele Ich habe fast nie benutzt ich siele mit echten Geld . Bonuse im Casinos das ist nicht für mich,ich zähle normalerweise one Bonus .ich mag nicht wegen Bonus nonstop Rechnen wie viele echtes geld ist drauf. Das ist langweilig und spasslos. Aber wenn ich investierte Geld und gewinne noch dazu ,und jemand behandelt mich so wie Vegas , Ich kann daß nur als Betrug nennen
Dodatni komentari igrača:
"Zdravo, partonela. Možda sam kratko igrao na računu 2 jer sam se prijavio putem Facebooka. Facebook i Casino imaju različite adrese e-pošte. Ako sam shvatio da račun nije prvi. Tada sam nastavio igrati na račun koji je sada blokiran. Mfg pawel "
Additional comments from the player:
"Hi partonela. I may have played on the 2 account for a short time because I logged on via Facebook. Facebook and Casino have different e-mail addresses. If I understood that the account is not the first. Then I continued playing on the account which is now blocked. Mfg pawel "
Additional comments from the player:
"Hi partonela .kann sein das ich auf dem 2 konto kurz gespielt weil ich habe mich uber Facebook eingemeldet habe Facebook und Casino haben verschiedenen e-mail Adresse .Wen ich kapiert habe das das Konto ist nicht die erste .Dann ich habe weiter gespielt Auf dem Konto welche Jetzt blockiert ist . Mfg pawel"
Puno vam hvala, Pawel, na odgovoru. Sada ću vašu žalbu prenijeti na kolegu Petera koji će vam biti na pomoći. Želim vam puno sreće i nadam se da ćete u bliskoj budućnosti vidjeti kako se vaš problem rješava na vaše zadovoljstvo.
Thank you very much, Pawel, for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Zdravo Pawel,
Preuzimam vašu žalbu. Šta znači da ste možda igrali s drugim računom? Jeste li tamo položili i igrali? Kontaktirat ću kasino i vidjeti mogu li vam pomoći, ali ne mogu vam garantirati pozitivan ishod. Želio bih pozvati Vulkan Vegas Casino na razgovor kako bih sudjelovao u rješavanju ove žalbe.
Hi Pawel,
I'm taking over your complaint. What does it mean that you may have played with the second account? Did you deposit and play there? I will contact the casino and see if I can help but I can't guarantee you a positive outcome. I would like to invite Vulkan Vegas Casino to the conversation to participate in the resolution of this complaint.
Pozdrav dragi Pawel,
Možete li pružiti snimak zaslona koji će dokazati da vas je VulkanVegas "optužio za više računa"?
Prije čitanja ove žalbe nismo ni znali za vaš drugi račun (naravno da ovo krši uvjete i odredbe).
Izvorni problem zašto je vaš račun privremeno blokiran - razlog je što ste koristili načine plaćanja koji vam ne pripadaju. Ako nam možete poslati dokaz da je kartica treće strane povezana s vašim bankovnim računom - rado ćemo to prihvatiti i povući vaš dobitak.
Nadam se da će ovo razjasniti
Srdačni pozdravi,
Aleksander
Hello dear Pawel,
Can you please provide a screenshot that will prove that VulkanVegas "Accused you with multiple accounts"?
Prior to reading this complaint we were not even aware about your second account (of course this does breach the T&Cs).
The original issue why your account is temporary blocked - is cause you used the payment methods that do not belong to you. If you can send us a proof that the 3rd party card is connected to your bank account - we will gladly accept that and withdraw your winnings.
Hope this clarifies
Kind regards,
Alexander
Ovaj je post Casino Guru učinio privatnim. Sadrži osetljive informacije koje treba da vide samo strane uključene u prigovor.
Dragi Pawel
"Prihvaćeno" ne znači da je KYC provjera završena. To samo znači da je odeljenje za borbu protiv prevara primilo i pregledalo dokumente.
Presudu ćemo dostaviti uskoro.
Srdačni pozdravi,
Aleksander
Dear Pawel
"Accepted" does not mean that KYC check is completed. It just means that the documents have been received and reviewed by the anti-fraud dept.
We will deliver the verdict shortly.
Kind regards,
Alexander
Znate li šta su Aleksander prihvatili moj novac dok sam igrao. Također sam puno uložio na ovu stranicu. Mislim da je to stvarno sranje. Ako vam netko bez velikih pitanja uzme novac, ali ako pobijedite, žao vam je zbog izričito sjebanih detalja.
Do you know what Alexander they accepted my money when I played I also invested a lot in this site I think that's really shit If someone without big questions take your money but if you win then you are sorry for expressly fu***d every detail.
Weiss du was Alexander die haben meine geld akzeptiert wenn ich gespielt habe ich habe auch viel investiert in diese seite ich finde das echt scheisse Wenn jemand ohne grossen fragen Nimmen deine geld aber wenn du gewinnst dann bist du Entschuldigung für ausdrück gef***t mit jede Kleinigkeit.
Molio bih vas da pazite na svom jeziku - to je prvo.
Drugo - Casino ima pravo provjeriti dokumente i njihovu valjanost u bilo kojem trenutku, posebno prilikom povlačenja.
I would kindly ask you to watch your language - that's first.
Secondly - the Casino has a right to check the documents and their validity at any time, especially at the withdrawal.
zdravo svima
Da skratim priču:
a) Igrač deponuje načinom plaćanja koji mu ne pripada (Iznos od oko 1.573 eura)
b) I ovom igraču i pravom vlasniku kartice 434499 ****** 3028 dodijeljeni su mnogi bonusi (identični).
Sljedeće točke Uvjeta i pravila prekršene su:
8.3. Kompanija ne prihvaća depozite treće strane, tj. One koji su položeni od prijatelja, rođaka, partnera ili supružnika. Morate uplatiti sredstva sa računa / sistema / kreditne kartice koja je registrovana na vaše ime. Ako tijekom sigurnosnih provjera otkrijemo da je izvršen depozit treće strane, svi vaši dobici će biti izgubljeni i vraćeni u kazino.
6.1.2. Vi ste zakoniti vlasnik novca na svom računu i svi detalji koje ste dali kompaniji tokom postupka registracije ili bilo kada nakon toga, uključujući kao dio bilo koje transakcije depozita u plaćanju, istiniti su, trenutni, tačni i potpuni i podudaraju se ime na kreditnim / debitnim karticama ili drugim računima za plaćanje koji će se koristiti za deponovanje ili primanje sredstava na vašem računu;
Svi bonusi ograničeni su na jednog igrača, IP adresu, računarski uređaj, jednu porodicu, adresu stanovanja, telefonski broj, kreditnu ili debitnu karticu i / ili elektronski novčanik, e-poštu i mreže na kojima se računari dijele (na primjer, univerzitet , javna biblioteka, radna mreža itd.). Ako uprava Vulkanvegasa osnovano sumnja da je vlasnik računa počinio ili pokušao izvršiti zloupotrebu bonusa, bilo samostalno ili kao dio grupe, Vulkanvegas zadržava pravo da:
izgubiti bonus dodijeljen igraču i bilo koji dobitak od tog bonusa;
opozvati, odbiti ili povući bonus ponudu od igrača;
poništava stanje stvarnog novca igrača;
blokirati pristup Vulkanvegasu;
ukinuti račun vlasnika računa s trenutnim učinkom.
+ višestruko računovodstvo
Na osnovu općih uvjeta koje je igrač prihvatio - moramo trajno blokirati račun.
Najveće što možemo ići - je vratiti sve depozite (1.573 eura).
Ljubazno bih zamolio tim CasinoGuru-a da bude sudija i da svoje preporuke.
Srdačni pozdravi,
Aleksander
Hi all
So to cut the story short:
a) The player deposits with the payment method that does not belong to them (Amounting around 1,573 euros)
b) Both this player and a rightful owner of the card 434499******3028 were granted many bonuses (identical ones).
The following points of T&Cs were breached:
8.3. The Company does not accept 3rd party deposits, i.e. those made by a friend, relative, partner or spouse. You must make deposits from an account/system/credit card that is registered in your own name. If we discover during our security checks that a 3rd party deposit has been made, all your winnings will be forfeited and returned to the casino.
6.1.2. You are the rightful owner of the money in Your Account and all details provided by you to the Company either during the registration process or at any time thereafter, including as part of any payment deposit transaction, are true, current, correct and complete and match the name on the credit/debit cards or other payment accounts to be used to deposit or receive funds in your account;
All bonuses are limited to one single player, an IP address, a computer device, one family, residential address, telephone number, credit or debit card and / or electronic wallet, e-mail and networks where computers are shared (for example, university, public library, work network, etc.). Should Vulkanvegas administration have a reasonable suspicion that the Account Holder has committed or attempted to commit a bonus abuse, either on their own or as part of a group, Vulkanvegas reserves the right to:
forfeit the bonus allocated to the player and any winnings from that bonus;
revoke, deny, or withdraw a bonus offer from a player;
void the player's real money balance;
block access to Vulkanvegas;
terminate the Account Holder’s account with immediate effect.
+ multi-accounting
Based on the T&Cs that were accepted by the player - we must permanently block the account.
The greatest we can go - is to return all the deposits (1,573 euros).
I would kindly ask CasinoGuru team to be a judge and deliver their recommendations.
Kind regards,
Alexander
Zdravo Aleksandre,
Hvala na odgovoru. Možete li, molim vas, poslati dokaze koji podržavaju gore navedene izjave na moju e-adresu (peter.m@casino.guru)?
Hi Alexander,
Thank you for your reply. Could you please send evidence supporting the statements above to my email address (peter.m@casino.guru)?
Zdravo Aleksandre, hvala na e-mailu.
Dragi Pawel,
Pogledao sam e-mail od Aleksandra koji je malo više razjasnio situaciju. Da sumiramo cijelu stvar, ne možete koristiti metode plaćanja treće strane za polog, igranje i podizanje novca iz kasina. Bankovni račun (ili novčanik itd.) Koji koristite mora biti registriran na vaše ime, kao i na vaš kazino račun. Čim koristite tuđi način plaćanja, to stvara probleme i većina kazina blokira vaša sredstva. U nekim kockarnicama poput ovog (Vulkan Vegas) možete koristiti zajednički bankovni račun (još uvijek se ne preporučuje u drugim kockarnicama), ali morate dokazati da je to zajednički račun. Dakle, u ovom slučaju postoje samo dvije mogućnosti: 1. dokazujete da ste koristili zajednički račun; 2. dobitak će biti otkazan i depozit vraćen vlasniku bankovnog računa. Bojim se da ne postoji druga opcija. Da li mislite da možete pružiti takve dokaze?
Hi Alexander, thank you for the email.
Dear Pawel,
I looked at the email from Alexander that cleared up the situation a little more. To sum the whole thing up, you can't use third party payment methods to deposit, play, and withdraw money from the casino. The bank account (or wallet etc.) you use has to be registered in your name as well as your casino account. As soon as you use someone else's payment method, it causes problems and most casinos block your funds. In some casinos like this one (Vulkan Vegas) you can use a joint bank account (still not recommended in other casinos), but you have to prove it is a joint account. So, in this case, there are only two options: 1. you prove that you used a joint account; 2. the winnings will be cancelled and the deposit returned to the owner of the bank account. I'm afraid there is no other option. Do you think you can provide such evidence?
Gotovo svaki put vam pišem i pošaljem iste poruke, uvijek ću dobiti ista pitanja od drugih ljudi. Koliko često moram slati dokaze ili pisati iste poruke? Prvo Petronela piše Peter Marko, kasnije Alexander, a sada Peter svaki put kad dobijem odgovor, pričekajte ponovo 6 dana. Želim natrag ono što sam uložio i čim je povučeno s mog računa. Vidio sam puno toga, ali to je apsurdno. 5019 eura Osvojio sam da to ne dobivam, Aleksandar je prije dana napisao da ću vratiti svoj novac uloženo. Dosta mi je toga. Igrač ima dva računa, nije važno što je glavno da novac uđe, igrao je zajedno sa suprugom (obje su koristile vlastite karte, dakle kreditnu karticu gospođe Paul) nije važno glavna stvar je što novac dolazi, Paul je pobijedio 😱 🤔🤔🤔 Blokiramo račune i samo pišemo da to ne funkcionira jer niste poštivali pravilo. Aplauz. Zašto je račun blokiran samo kada igrač osvoji novac? Ako se novac deponira s različitih računa s različitim imenima, novac vam ide bez problema dok kazino ne zaradi, to je u redu. Da li mislite da je to tačno? Danas je petak do ponedjeljka, želim novac nazad! Čekao sam dovoljno dugo.
I write and send the same messages to you almost every time, I will always get the same questions from other people. How often do I have to send evidence or write the same messages? First Petronela then writes Peter Marko, later Alexander and now Peter again every time I get an answer, wait 6 days again. I want back what I invested and as soon as it was withdrawn from my account. I've seen a lot but that's absurd. 5019 Euro I won that I don't get that, Alexander wrote days ago that I will get my money back what is invested. I've had enough of it. Player has two accounts, it doesn't matter the main thing is money comes in, has played together with wife (both have used their own cards, so Ms. Paul’s credit card) it does not matter the main thing is money comes in, Paul won o shit 😱 🤔🤔🤔 We block accounts and just write that doesn't work because you didn't keep the rule. Applause. Why is the account only blocked when the player wins money? If money is deposited from different accounts with different names, money goes to you without any problems until the casino earns money, that's okay. Do you think that is correct? Today is Friday to Monday I want my money back! I've been waiting long enough.
Ich schreibe und sende fast jedes mal die gleiche Nachrichten zu euch ich werde immer die gleichen Fragen bekommen von anderen Personen . Wie oft ich muss beweise senden oder die gleiche Nachrichten schreiben? Erst schreibt Petronela dann Peter Marko später Alexander und jetzt wieder Peter jedes mal wenn ich bekomme Antwort schon wieder 6 Tagen warten. Ich will zurück das was ich investiert habe und zwa so schnell wie von meinem Konto genommen war. Ich habe schon viel gesehen aber das ist schon absurd. 5019 Euro Ich habe gewonnen das bekomme ich nicht , Alexander vor Tagen hat geschrieben das ich meine geld zurück bekomme was ist investiert habe. Ich habe genug davon. Spieler hat zwei Kontos egal Hauptsache Geld kommt rein , hat zusammen mit Frau gespielt (beide haben eingene Karten benutzt also Kreditkarte von Frau Bankkarte von Paul) egal Hauptsache Geld kommt rein , Paul hat gewonnen o Scheisse 😱 🤔🤔🤔 Wir sperren Kontos und schreiben einfach das geht nicht weil du hast Regel nicht gehalten . Applaus . Warum Konto wird erst gesperrt wenn Spieler geld gewinnt ? Wenn wird eingezahlt von verschiedenen Konten mit verschiedenen Namen geld geht zu euch problemlos so lange bis Casino geld verdient ist das okay . Finden sie das korrekt? Heute ist Freitag bis Montag ich will mein Geld wieder haben!Ich warte schon lange genug .
Dragi Pawel,
Nisam znao je li vaš račun zajednički račun i želio sam prvo vidjeti da li vam kasino plaća. Nažalost, nije industrijski standard za kazina da provjeravaju račun igrača prije nego što polože sredstva (kao što je to u kockarnicama s UK licencom). Nadamo se da će to postati standard u budućnosti i spasit će igrače puno problema i razočaranja. Do tada, preporučujem vam da uvijek registrujete kazino račun na svoje ime, sa ispravnim ličnim podacima i da koristite način plaćanja koji je previše registrovan na vaše ime. Uštedjet će vam puno frustracija. Bojim se da ću morati odbiti ovaj slučaj budući da su propušteni T&C kazina. Depoziti će se vratiti na kreditnu karticu s koje su došli. Volio bih da mogu biti od veće pomoći.
Srdačan pozdrav,
Peter
Dear Pawel,
I didn't know if your account was a joint account and wanted to see first if the casino pays you. Unfortunately, it is not an industry standard for the casinos to verify a player's account before they deposit funds (like it is in the casinos with the UK license). Hopefully, it will become a standard in the future and it will save players a lot of trouble and disappointment. Until then, I recommend you to always register a casino account in your name, with the correct personal data, and use a payment method that is too registered in your name. It will save you a lot of frustration. I'm afraid I will have to reject this case since the casino's T&Cs were breached. The deposits will be returned to the credit card they came from. I wish I could be of more help.
Best regards,
Peter
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
Inicijativu koju smo pokrenuli s ciljem stvaranja globalnog sistema samoisključenja, koji će omogućiti ranjivim igračima da blokiraju pristup svim mogućnostima online kockanja.
Casino.guru je nezavistan izvor informacija o online kazinima i online kazino igrama, i nije kontrolisan od strane bilo kojeg operatora igara ili bilo koje druge institucije. Sve naše recenzije i vodiči su kreirani iskreno, u skladu sa najboljim znanjem i rasuđivanjem naših članova iz ekspertskog tima; ipak ovaj sadržaj je napravljen u informativne svrhe i ne bi smeo i trebao da se tumači kao pravni savet. Bitno je da uvek ispunite sve regulatorne zahteve pre nego počnete igrati u određenom kazinu.
Proverite svoj inboks i kliknite na link koji smo Vam poslali:
youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.